SysAid ITIL Package

Achieve maximum results with SysAid ITIL! SysAid ITIL package is a fully-integrated and extensive range of ITIL management solutions comprising three SysAid ITIL modules: Change Management, Problem Management and CMDB. Built according to ITIL best practice methodology, the SysAid ITIL package will transform the way you manage incidents and problems in your IT environment, and enhance your ability to track significant elements and implement successful organizational change.

It started with the SysAid Helpdesk, built on key ITIL Incident Management principles, and now we've expanded our committment to bringing ITIL best practices to you, with our latest SysAid ITIL Package!

All SysAid ITIL modules feature SysAid's trademark simplicity and ease of use, and come with pre-defined templates or basic start-up tools that can be fully customized to suit your unique business environment.

What's more, modules have been designed for rapid installation and seamless integration with your existing SysAid modules to enable full transfer of accumulated data processes and functionality, so you can get up and running in virtually no time.

See what the SysAid ITIL Package is all about in the Quick Guide to SysAid's ITIL Package.

Find out how it all fits together in our simple step-by-step SysAid ITIL Sample Scenario.

Curious about SysAid? Join a Live SysAid Webinar

Problem Management
Change Management
CMDB

SysAid ITIL Problem Management

The SysAid ITIL Problem Management module is a powerful repository and management application designed not only to help you resolve incidents as they arise, but also to facilitate root cause analysis and effective problem management in your organization for minimal impact to business operations.

How can SysAid ITIL Problem Management help you?

	Minimize incident-related business impact on your organization and service operations
	Identify and group different SR Helpdesk incidents into wider problem themes to improve incident transparency and root cause investigation
	Create multiple templates to suit any scenario in your environment
	Access detailed problem descriptions and a historical log of all changes for a full audit trail
	Proactively track and manage root problem causes to prevent future recurrence of related incidents, as opposed to firefighting SR incidents as they arise
	Build a comprehensive knowledge base of known errors and work-around methods and leverage past knowledge gained
	Set automatic notification of problem statuses to be sent out to all related SR owners
	SysAid ITIL Problem Management module is highly integrated with all SysAid modules to allow for full accumulated data process and functionality transfer (i.e. link an SR Helpdesk incident directly to a problem with ease)

SysAid ITIL Change Management

The SysAid ITIL Change Management module is a dynamic process management tool for implementing successful organization change. Modeled on proven ITIL best practices (including ITIL chain of approval workflow), it offers an internationally-recognized framework for effective co-ordination and control of change activities, which can be applied to a range of IT and cross-organizational environments.

How can SysAid ITIL Change Management help you?

	Implement successful change with ease and minimize risk of exposure and service disruption to your business
	Create changes using built-in change templates for basic and advanced level changes
	Customize workflow processes and change templates to suit any change scenario in your organization
	Divide complex change processes into systematic parts and activities for key contributors, and define an unlimited number of basic and advanced change templates to support both low and high end changes
	Improve control over your change activities using advanced ITIL chain of approval (Analyze, Approve, Implement, Release, Review and Close)
	Set targeted notes, tasks, permissions and automatic notifications for different personnel, including stakeholders on the CAB (Change Advisory Board) for complete ease-of-use and follow-up
	Perform multi-level risk assessments and authorizations in Change Management work flow tabs and action items in complete security with a full audit trail
	Track, monitor and report on all past and current change activity and enhance your organization's ability to absorb a larger volume of changes
	Permission-based processes ensure that details are accessed only by permitted users
	SysAid ITIL Change Management is highly integrated with all SysAid modules to allow for full accumulated data process and functionality transfer (i.e. link a problem directly to a change from within the problem itself)

Watch the SysAid ITIL Change Management Video to see how effective change management processes can help you in a real-life scenario.

SysAid ITIL CMDB

The SysAid CMDB Module (Configuration Management Database) is an extensive database built on ITIL principles which enables you to store and track significant elements in your IT network and key inter-relations, including network assets and service management processes, in order to help you predict the influence of planned changes in your environment.

How can SysAid ITIL CMDB help you?

	SysAid CMDB module holds an unlimited number of CIs of all types: system, service, logical objects, physical objects, and more.
	SysAid CMDB holds a comprehensive list of relationships of all types between CI objects
	More than 250 fields to customize the CIs to fit your needs exactly
	Help you better predict the influence of changes and cut unnecessary costs
	Information in the SysAid CMDB can be viewed from multiple perspectives, including directly from related Assets and SRs
	Problems in a specific CI can now be easily checked, including possible influence on higher hierarchy CI (verifying business impact)
	Problems in a specific CI can now be easily checked -perhaps the cause is in CIs lower in the hierarchy
	Automatic importing of assets, software products and catalog items for easy and fast deployment of the CMDB
	SysAid ITIL CMDB is highly integrated with all SysAid modules to allow for full accumulated data process and functionality transfer

Watch the online tutorial, Working with SysAid CMDB, to see how SysAid CMDB works.

* The CMDB module can also be purchased as a standalone module. For more information on how to download a CMDB trial license, please refer to our detailed SysAid ITIL CMDB page.



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