Communication Simplified: SysAid Chat
As an incredible addition to SysAid's already feature-rich Helpdesk Module, SysAid Chat provides end-users and administrators with a real-time communication channel to quickly and efficiently address service requests and resolve user issues.
Completely integrated with the rest of SysAid, SysAid Chat replaces lengthy email and phone conversations with instant communication.
SysAid Chat allows administrators to manage several end-users at once and close multiple service requests within a matter of minutes.
By helping you quickly resolve end-user's technical issues and increasing the transparency of IT processes, SysAid Chat saves time and improves your quality of service.
Included in SysAid Chat is the impressive chat interface: the Chat Console.
In the Chat Console, administrators can:
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Initiate chat conversations with end-users
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View queues of end-users that have initiated chats
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View the end-users's entire service history including personal details, open and closed service requests, chat location, and previous chat conversations
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Create new service requests within the chat conversation
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Transfer chat conversations to other pre-defined queues
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Save the chat conversation within the service request being discussed
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Rely on visual indicators to show when end-users have replied and are waiting for a response
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All chat conversations are saved and can be viewed within the Recent Chats lists - or accessed from within a specific service request.
End-users can initiate chat conversations with administrators via the End-user Portal as well as from external websites.
In other products, helpdesk chat capabilities usually cost hundreds of dollars per user. With SysAid, the Chat Module is included for free in every edition of SysAid!
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Customer Testimonials |
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"We have 30 Remote offices. SysAid has made logging and tracking calls very easy. Our IT Staff love it and so do the end users."
Martin Griffiths,System & Network Administrator,PH Jones Ltd
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