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March Tip  XML
Forum Index » End User Portal & Knowledgebase
 
Author Message
[Post New]03/03/2009 04:56:34
    Subject: March Tip
[Up]
sarah
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 14/04/2008
Messages: 472
Offline
Hello All,

Most of you have been using SysAid for quite some time now, which means that if your end users are looking at their 'View Old Service Requests' screen, they will probably have quite a few pages by now!



This month I am going to share with you a tip for changing default sorting so that the new Service Request will always show up first. This is only possible with the Full or Trial Edition.

In order to change the default sorting order in 'View Old Service Requests', here’s what you need to do:

1. Customize the html file location as described at: http://www.ilient.com/customize.htm

2. Edit the file 'user-end-portal.htm' and replace the line:

'< a href="EndUserSRs.jsp'

with

'<a href="EndUserSRs.jsp?sort=r.id&dir=desc'

Save the file and try to access the End User Portal.

Now you should see that the newest Service Requests IDs are sorted first.

Next month, I will be talking to you about Release 6.0. I’m so excited about all the new changes it will bring - so stay tuned for more!

Until next month,

Sarah

This message was edited 1 time. Last update was at 03/03/2009 05:59:40
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