A Tip for Defining Mandatory Fields per Status (6.0)

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A Tip for Defining Mandatory Fields per Status (6.0)

Forum Index » SysAid Installation & Beyond

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07/04/2009 06:49:07

Subject: A Tip for Defining Mandatory Fields per Status (6.0)

sarah
VP Customer Relations

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 14/04/2008
Messages: 472
Offline

Hello All,

With the SysAid 6.0 General Release now just around the corner, there are so many fantastic new features I would like to share with you. I have to admit that it was very hard to narrow the tip down to just one this month!

This April, I’ll start with our new Helpdesk feature for defining mandatory SR fields per Status.

Prior to Release 6.0, it was not possible to limit the connection between mandatory fields and SR status. This meant that in the past, defining a mandatory field (e.g. solution required to close SR) automatically applied across all SR status changes, regardless of whether the SR was at the relevant stage or not (i.e. changing SR status from New to Open also required the solution field to be populated).

In Release 6.0 however, you will be able to define and limit mandatory fields to relevant SR statuses only. Now for example, if you wish to prevent administrators from being able to close a SR without a solution, you will be able to define the solution field as mandatory and limit it to apply only at the point where the SR status is changed to Closed.

This feature is available under the Customized Form icon:

And there's more handy Release 6.0 hints on the way!

Until next month,
Sarah

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