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May Tip -Gantt Chart Due Date Display  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]04/05/2009 06:18:46
    Subject: May Tip -Gantt Chart Due Date Display
[Up]
sarah
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 14/04/2008
Messages: 472
Offline



Hello All,

This May, I'd like to raise the topic of due dates. While we're all familiar with them (and the pressures they can sometimes bring!), it helps to also remember that due dates keep us in focus and help us to stay on track, especially when it comes to meeting service level and quality commitments.



Imagine being able to access an instant snapshot of your department's workload, and keep an eye on your overall service levels with just one glance. Well, with Release 6.0, you don't have to imagine anymore.

Before, SysAid enabled you to define due dates manually for each SR received, or set pre-defined rules under Preferences -> Helpdesk Settings -> Due Date.

In Release 6.0, we introduced an exciting new feature: Gantt Chart display by Due Date. The new Gantt Chart display enables you to assess exactly where you stand in relation to your day-to-day work, as well as access a vivid, up-to-date graph of your staff's workload. That way, you can prioritize your department's workload to guarantee service level commitments, without compromising your service quality.

You can access the chart by clicking the icon circled below, located at the top of your Helpdesk list.







This has been a great help for me, and I hope you'll find it just as useful!

Until next month,
Sarah






[Post New]06/05/2009 08:05:32
    Subject: Re:May Tip -Gantt Chart Due Date Display
[Up]
rascal
SysAider

SysAider from release 3.1 Italy
Joined: 17/06/2008
Messages: 11
Location: Brixen, Italy
Offline
Hello Sarah,

what kind of user rights do I need to use the Gantt Chart?
I get the error message "You have no user rights for this action" (bad translation from german)

I am an Administrator but I am not a Manager.

Thanks,

Gerhard
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