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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 06/07/2009 04:46:14
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sarah
VP Customer Relations
Joined: 14/04/2008
Messages: 472
Offline
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Hello everybody,
For many of you, summer has arrived, and with the heat comes the opportunity for all you IT professionals to take some time off for vacation.
In the spirit of summer, I'd like to discuss a convenient SysAid feature that will help you manage your day-to-day tasks without having to repeatedly reconfigure SysAid to reflect the staff that is currently available.
As you know, you have set up routing rules in your SysAid configuration that enable you to automatically route different tasks to specified administrators simply by selecting the SR category.
Now, in the event that members of the IT staff are out of the office, you don’t need to redefine the routing rules settings to reflect staff changes.
You simply need to ask the administrators that will be unavailable to define themselves as "Out of the Office" with the Out of Office feature.
Using the feature is simple:
1. In the main screen, select Preferences from the dropdown list of menu options.
2. Choose My Settings.
3. Select the Out of Office checkbox.
4. Choose or enter the name of an alternative administrator.
Without having to change the routing rules, SysAid will now forward your open service requests to the selected administrator, and during the time that you are away, all of your service requests will be automatically reassigned to an available administrator.
When you return to the office, all you need to do is uncheck the Out of Office checkbox.
I wish you a relaxing and restful July,
Sarah
This message was edited 2 times. Last update was at 07/07/2009 05:24:50
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07/07/2009 01:35:37
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Lanemaster
Super SysAider
Joined: 15/07/2008
Messages: 55
Location: Leipzig
Offline
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Dear Sarah,
I know this feature, but what shall I do if one of my administrators isn't available for longer time and can't set the checkbox as marked? Is there a possibility for an SysAid manager to change this?
Greets
Lanemaster
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07/07/2009 07:10:16
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello Lanemaster.
This is a feature that is on our wish list for future SysAid releases, you are welcome to open a post in the feature request forum, if the demand for it will be big, it will be promoted higher on our 2do list.
Best regards.
Haim
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Pushing IT forward |
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24/07/2009 03:34:02
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alefabian
SysAider
Joined: 15/12/2008
Messages: 40
Offline
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Hi Sarah,
from Twitter, @jonathanwpurvis asks if you could put on the wish list a prompt to remind admins to turn it off as well.
Follow SysAid_IT 
Best regards,
Alessandra
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26/07/2009 08:47:54
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello alefabian.
You can post this request in the feature request forum http://www.ilient.com/Sysforums/forums/show/101.page so it can be considered for a future release.
Best regards.
Haim
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Pushing IT forward |
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