| Poll |
| Do other departments (not only IT) in your organization enjoy the benefits of SysAid (not only as end-users)? |
| No |
 
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37% |
[ 27 ] |
| No, but we plan to increase the use of SysAid for other departments in the future |
|
27% |
[ 20 ] |
| Yes, we use SysAid in other departments, but not the SysAid helpdesk tools |
|
12% |
[ 9 ] |
| Yes, we use SysAid in other departments, including the SysAid helpdesk tools |
|
23% |
[ 17 ] |
| Total Votes : 73 |
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| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 02/09/2008 05:24:55
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ariel
Technical Writer
Joined: 28/05/2008
Messages: 7
Offline
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Many of you, SysAiders, already found our that SysAid helpdesk can be used not only for the IT department. Please share with us how you take advantage of SysAid’s benefits in your organization:
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02/09/2008 05:40:45
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th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
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We actually use SysAid in almost all departments except in the IT 
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09/09/2008 04:01:20
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tomasz
SysAider
Joined: 07/08/2008
Messages: 1
Offline
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IT departments have many requests every day, other departments have less (depending on the size of the company of course). The bigger the company is the more use SysAid could potentially be.
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12/09/2008 10:34:02
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
Offline
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We have categories setup for Building Maintenance.
I would like to get Accounting using this as well to bill for clients training and/or special project requests. This has been a less well received though!
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Ed-
Buffalo NY |
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06/10/2008 18:59:55
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WindowMan
SysAider
Joined: 22/09/2008
Messages: 2
Offline
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How do you restrict departments to their own data only? Do you set them up as a separate company?
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10/10/2008 19:11:12
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NessMan96
SysAider
Joined: 10/10/2008
Messages: 2
Location: Rapid City, SD
Offline
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We have SysAid on every single system in every department. We have 27 stores in 11 states and our corporate office. Every system has SysAid to put in trouble tickets and we can remote into each one.
This message was edited 1 time. Last update was at 10/10/2008 19:28:08
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11/10/2008 18:01:52
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Adam Racer
SysAid Customer Relations
Joined: 09/07/2008
Messages: 156
Offline
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In order to restrict departments to their own data, you can do either of the following:
1. Create each department as a separate company and then limit the administrators to view their company data only.
2. Place the administrators from each department in a separate group and then limit those administrators to view / modify service requests that are assigned to user and groups only.
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