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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 15/12/2008 14:02:54
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Heidi
SysAider
Joined: 11/07/2008
Messages: 2
Offline
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How many SysAid request do you receive on a monthly basis? How many users do you support?
I have 50 users and often times I have over 100 work requests.
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16/12/2008 05:33:35
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JSH
SysAider
Joined: 18/08/2008
Messages: 29
Offline
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according to our reports
October 2008 : 356 Service Requests
November 2008 : 312 Service Reqests
December 2008 : so far 113 Service Request
We have aprox. 200 users.
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17/12/2008 09:26:09
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Harold.Ballinger
Elite SysAider
Joined: 16/06/2008
Messages: 134
Offline
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We have approx 1600 employees at approximately 150 distributed facilities/locations, with continual growth of between 25-50% annually. We track everything in the helpdesk - all calls, all walk-by questions, everything.
Jan 2008: 377
Feb 2008: 310
Mar 2008: 381
Apr 2008: 328
May 2008: 315
Jun 2008: 340
Jul 2008: 287
Aug 2008: 224
Sep 2008: 174
Oct 2008: 278
Nov 2008: 160
Dec 2008: 108 (so far)
We saw advantages by July of this year due to some major upgrades of our infrastructure (extra redundancy) and a complete standardization of our configurations and setups which has reduced our total ticket count. The jump in October was due to our kicking off a new website, portal, and new email system. Even with a dedicated training effort, this generated a lot of additional call volume from users with questions & needing additional assistance with "something new" in October.
The problem for us now is that since we have built a stable, standardized configuration -- even though we have reduced our ticket volume, the labor required is about the same because all of the "easy fixes" have been addressed by our standard setups -- or a widespread fix gets "pushed out" to all of the machines. Our ticket volume is declining, but the complexity of the requests is increasing and we have more "user training" issues as departments implement more technology solutions to improve efficiency, productivity, etc. The good news is that the impact upon the business processes due to technology issues has drastically been reduced. Helpdesk tickets are no longer indicative of an "outage" or direct impact upon someone's ability to "do their job".
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20/01/2009 16:12:17
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CCSO IT
Super SysAider
Joined: 05/09/2008
Messages: 54
Offline
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We had 377 requests last month, I would say that is (so far) an average amount for us. We support about 670 users right now.
This message was edited 1 time. Last update was at 20/01/2009 16:13:23
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Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office |
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27/01/2009 04:05:19
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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We are dealing with 2800~ service requests each month with a support team of 9 .
Best regards.
Haim
This message was edited 1 time. Last update was at 27/01/2009 04:16:53
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Pushing IT forward |
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21/04/2009 14:29:32
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Brian Martin
Elite SysAider
Joined: 11/02/2009
Messages: 181
Location: Knoxville, TN
Offline
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We had 2529 requests opened last month.
This is mainly e-mail as we haven't opened the end user portal to the company yet.
This message was edited 1 time. Last update was at 21/04/2009 14:30:04
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- Brian Martin
Unofficial SysAid Wiki - Most common issues and their solutions can be found here.
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22/04/2009 09:11:11
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daved
SysAider
Joined: 12/06/2008
Messages: 30
Offline
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Jan 09 - 850
Feb 09 - 904
Mar 09 - 842
We have 8 Support Analysts and an additional 62 other IT support/management users that can modify requests for about 3600 computers.
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04/05/2009 21:03:20
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pappito
SysAider
Joined: 20/04/2009
Messages: 15
Offline
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jan 2009 :88
feb 2009 :108
mar 2009: 133
apr 2009 :106
Around 100 is the average. We have around 100 users.
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11/05/2009 02:41:02
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KPK
SysAider
Joined: 07/11/2008
Messages: 12
Offline
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Sep. 347
Oct. 421
Nov. 327
Dec. 284
Jan. 313
Feb. 297
Mar. 274
Apr. 245
And we love IT....
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