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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 22/12/2008 10:00:08
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rrix
SysAider
Joined: 11/12/2008
Messages: 13
Offline
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Security Indication
You do not have permission to perform this operation.
I get this error after logging into the admin account, and click manager portal in the left nav list of selections. Any suggestions I'd appreciate. Thanks!!
**that is the ONLY tab selection choice that gives me an error fyi.
***this was answered to me via email, -->It seems that your user does not have permissions to access the manager portal.
to grant permissions, please go to preferences > user management > admin manager.
click on your user's name and then go to the permissions tab.
In the permissions tab, please check the "manager" checkbox to gain access to the manager dashboard.
hope it helps anyone else. Thanks!!
![[Thumb - error2.JPG]](/Sysforums/upload/2008/12/22/fb51dbec95b781b645a694ecb50def13_3735.jpg__thumb)
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error2.JPG |
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This message was edited 1 time. Last update was at 22/12/2008 11:10:23
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22/12/2008 19:51:15
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
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Is it possible to grant that permission to more than one admin ?
This message was edited 1 time. Last update was at 22/12/2008 19:53:02
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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25/12/2008 02:49:10
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hey rrix,
Did you tried following the instructions we sent you by mail? it did not resolved the issue?
Please tell us if you have the "manager" permission checked under your account?
Haim
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Pushing IT forward |
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25/12/2008 20:49:51
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rrix
SysAider
Joined: 11/12/2008
Messages: 13
Offline
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i thought me posting the email and saying i hope it helps others was a clear indication that it worked well for me. yes, the answer was resolved via email, thats why i copied/pasted it for everyone else.
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26/12/2008 06:09:28
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Thanks for your reply, I was just making sure 
Happy holidays
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Pushing IT forward |
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05/01/2009 08:36:21
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
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WOooooaaaAAHH... what about my question ?
Is it possible to grant that permission to more than one admins ?
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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05/01/2009 11:58:45
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Lev
SysAid Mod
Joined: 18/08/2008
Messages: 508
Location: Haifa, Israel
Offline
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Obelix
As far as I know you need a license for every "manager portal".
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DONT !!! DONT TOUCH THE KEYBOARD !!! |
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05/01/2009 16:21:56
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Obelix,
If you purchased SysAid before June 2008, then you should have received 1 manager license for one admin as a part of the basic package.
After that, we made a change to the licensing structure and turned the manager dashboard to a seperate module which is not based on licenses, so if you purchase the module, all your administrators can be granted with manager access.
Best regards.
Haim
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Pushing IT forward |
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05/01/2009 20:13:58
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
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Thank you.
I'll keep this in mind.
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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06/01/2009 02:55:35
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Lev
SysAid Mod
Joined: 18/08/2008
Messages: 508
Location: Haifa, Israel
Offline
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OOOhhh
Haim
If we purchased 2 month a go so we can give 4 people the manager portal?
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DONT !!! DONT TOUCH THE KEYBOARD !!! |
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06/01/2009 04:35:11
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1425
Location: England
Online
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Haim wrote:Obelix,
If you purchased SysAid before June 2008, then you should have received 1 manager license for one admin as a part of the basic package.
After that, we made a change to the licensing structure and turned the manager dashboard to a seperate module which is not based on licenses, so if you purchase the module, all your administrators can be granted with manager access.
Best regards.
Haim
There's something I didn't know and not very well highlighted, did I miss this change in one of the monthly newsletters? Saar, Saar where are you? ..... hee hee 
On a serious note may be this needs highlighting to existing customers, unless I just missed the announcement somewhere.
So how much does it cost to license it as a module? have you changed the pricing model for any other parts of SysAid?
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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15/01/2009 12:23:14
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Saar
SysAid Marketing Director
Joined: 28/04/2008
Messages: 118
Offline
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We did not made any additional change but I'm taking this seriosly and make sure we'll publish these changes loader and clearer (again, not that we are doing that many...).
Per specific prices, please contact our sales team at sales@ilient.com and they'll be more than happy to send you price list with all the nessassary info (just don't mention you know me - they'll probably increase the price then  )
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15/01/2009 14:00:43
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Slowtwitch
SysAider
Joined: 17/12/2008
Messages: 7
Location: Christchurch, New Zealand
Offline
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This relates to one of the issues I have with the security setup. Correct me if I am wrong but I think there needs to be another level to security as currently if you make someone an administrator then they have have access to everything including changing what permissions they have such as access to the manager portal. Where as if you set them up as an admin user but dont tick the administrator option then they can do everything that is required for their helpdesk role except for things like being able to alter users (like enabling them etc).
How do you setup your staff? Some of my staff should not have access to modify settings (the blue cog for instance)
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16/01/2009 08:21:30
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Lev wrote:OOOhhh
Haim
If we purchased 2 month a go so we can give 4 people the manager portal?
lev, if you purchased the "Manager dashboard" module, then yes, you can grant any administrator with manager access.
Haim
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Pushing IT forward |
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16/01/2009 08:24:38
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Slowtwitch wrote:This relates to one of the issues I have with the security setup. Correct me if I am wrong but I think there needs to be another level to security as currently if you make someone an administrator then they have have access to everything including changing what permissions they have such as access to the manager portal. Where as if you set them up as an admin user but dont tick the administrator option then they can do everything that is required for their helpdesk role except for things like being able to alter users (like enabling them etc).
How do you setup your staff? Some of my staff should not have access to modify settings (the blue cog for instance)
Actually, you have two levels of "administrators".
One is the regular administrator, with no access to the preferences and customization, and the other is "SysAid administrator" (which you can trigger by checking the SysAid administrator checkbox in the permissions tab), this allow the admin to change every setting in the system.
Best regards.
Haim
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Pushing IT forward |
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