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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 13/02/2009 05:06:46
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Harvinder
SysAider
Joined: 16/06/2008
Messages: 29
Location: Singapore
Offline
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I am very keen to know how to populate the "#installed" in the Software Products.
Is this auto populated?
I have added two screen shots where this field is used but appently the values are always 0
Any help will be greatly appreciated.
![[Thumb - Software 2.JPG]](/Sysforums/upload/2009/2/13/a338098811de3b2742f08b5a71c6cfa6_435.jpg__thumb)
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Software 2.JPG |
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| Description |
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60 Kbytes
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22 time(s) |
![[Thumb - Software 1.JPG]](/Sysforums/upload/2009/2/13/5abf2dd9705b98e59a21e7587dd5594d_435.jpg__thumb)
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| Filename |
Software 1.JPG |
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| Description |
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74 Kbytes
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15 time(s) |
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13/02/2009 20:37:50
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
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Yes it is automated... the trick is to match exactly what sysaid called a software. Like Windows XP Professional SP2 or Windows XP Professional or... etc.
I raised an sr once about this... but too many maybes to confirms I stop using it and list the thing manually on project as reccuring task for license renewal reminder.
If there is any success implementation of this feature I'd like to know how too...
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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13/02/2009 23:53:25
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Suresh RDC
SysAider
Joined: 23/09/2008
Messages: 2
Location: India
Offline
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Select 'Install name' in the respective Software Card (System - Software Products) after importing your Assets through SysAidAgent. (Ref. attachemnt)
Then it will automatically populate this field.
![[Thumb - SysAid-Asset.jpg]](/Sysforums/upload/2009/2/13/769643b41e93ef462f37951c1f4f3b31_2550.jpg__thumb)
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| Filename |
SysAid-Asset.jpg |
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| Description |
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37 Kbytes
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| Downloaded: |
13 time(s) |
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15/02/2009 12:23:22
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hey Harvinder ,
The # installed is being generated automatically based on the install names you have chosen for this software product.
Also, I can see that you have configured the software product to a company.
Please note, that if you don't have assets listed under the same company, then the number of installs will continue to be zero.
Best regards.
Haim
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Pushing IT forward |
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15/02/2009 22:45:08
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Harvinder
SysAider
Joined: 16/06/2008
Messages: 29
Location: Singapore
Offline
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Thanks everyone for the input, it works after using the 'Select Install Names' but seems the OS installed captured by the agent is not in the list of Install Names.
Haim how do we handle licensing for OS installed on each servers in SysAid?
Thanks and regards
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16/02/2009 16:30:08
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Harvinder wrote:Thanks everyone for the input, it works after using the 'Select Install Names' but seems the OS installed captured by the agent is not in the list of Install Names.
Haim how do we handle licensing for OS installed on each servers in SysAid?
Thanks and regards
Harvinder, for OS, you have a designated report in the analyzer/manager portal called "software/hardware details" where you can choose if you want to run the report with OS type or OS version to receive all the operating system information.
Best regards.
Haim
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Pushing IT forward |
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16/02/2009 20:18:09
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Harvinder
SysAider
Joined: 16/06/2008
Messages: 29
Location: Singapore
Offline
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Thanks Haim, for the info, it was great help.
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06/01/2010 06:36:59
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ptoberl
SysAider
Joined: 14/10/2009
Messages: 4
Offline
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Haim wrote:Harvinder, for OS, you have a designated report in the analyzer/manager portal called "software/hardware details" where you can choose if you want to run the report with OS type or OS version to receive all the operating system information.
Hi,
I'd like to ask where can I find this report exactly? All I've found was "Software/Hardware Inventory" and "Asset details" reports. It'd be good to know where I can report the OS running on the computers as there are different type of OS on many.
Thanks in advance.
This message was edited 1 time. Last update was at 06/01/2010 06:37:24
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07/01/2010 21:24:58
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 702
Offline
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The "Software/Hardware Inventory" report is the correct one.
You need to make a choice from the Item Type list to get the OS Version or OS Type report. You can also check the box which provides the asset details.
Regards,
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11/01/2010 05:53:36
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ptoberl
SysAider
Joined: 14/10/2009
Messages: 4
Offline
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Thank you, now I've found it.
I've got a question though: am I right that I can't get it show both OS-type and version of OS at the same time for the individual assets only by modifying the report or creating a new one?
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13/02/2010 09:48:24
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pjroub
SysAider
Joined: 21/06/2008
Messages: 19
Offline
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I have computers that have licensed software installed that I must track, but the computers are never connected to a network, and cannot be for security reasons. How can I manually enter an installed license?
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14/02/2010 09:19:18
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
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I've got a question though: am I right that I can't get it show both OS-type and version of OS at the same time for the individual assets only by modifying the report or creating a new one?
You are right ptoberl, the only is way is to modify the existing report or create a new one.
I have computers that have licensed software installed that I must track, but the computers are never connected to a network, and cannot be for security reasons. How can I manually enter an installed license?
pjroub, there is no way of adding asset manually to the installed names field, but as a work around, you can insert those assets in another field (any other text/int field), and then, just rename it to additional licenses and put the correct number.
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SysAid support. |
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