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Can end users view other service requests  XML
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[Post New]10/05/2009 07:09:32
    Subject: Can end users view other service requests
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Hello Justin

By default, the supervisor will see all service requests (open and closed) the users opened.

Best regards,
Haim
Pushing IT forward
[Post New]28/06/2009 22:49:45
    Subject: Re:Can end users view other service requests
[Up]
Mojo jo jo
SysAider


SysAider from release 6 Australia
Joined: 19/06/2009
Messages: 4
Offline
I need end users to be able to see all service requests logged by their company in a single list.

I know about supervisors but even making all end users supervisors makes two seperate lists, 'My service requests' and 'Supervised users Service Requests'

The helpdesk suppervisors of our clients don't really care whether it was themselves or their staff who logged the request with us, they just want to be able to see and filter all active Service Requests in a single listing (without having to switch between 'my requests' and 'supervised user requests').

Any ideas?

This message was edited 2 times. Last update was at 28/06/2009 23:33:47
[Post New]30/06/2009 18:27:41
    Subject: Re:Can end users view other service requests
[Up]
Drako786
Super SysAider


SysAider from release 5.5 United States
Joined: 19/06/2008
Messages: 63
Location: Elko Nevada USA
Offline
Not sure if this is along the same lines or not, but there is also the Knowledge Base, assuming the end-users are trained to go and check to see if their problem has come up before.
Genius is more often found in a cracked pot than in a whole one.
E. B. White
[Post New]01/07/2009 10:19:15
    Subject: Can end users view other service requests
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Mojo jo jo,

I checked it and there is no currently an option to show the supervisor's SR's in the supervised user's list.

You are welcome to submit your request in the feature request forum so it can be considered for a future version of SysAid.

Best regards.
Haim
Pushing IT forward
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