Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
SysAid on virtualize environment ?  XML
Forum Index » General IT Discussions
 
Author Message
[Post New]23/04/2009 10:54:02
    Subject: SysAid on virtualize environment ?
[Up]
AndyNW
SysAider


SysAider from release 4 United Kingdom
Joined: 12/01/2009
Messages: 8
Offline
We are have been running a number both server and clients in VM enviroment for several months now and all seems ok and working perfectly - with all of the SysAid features being available. It all integrated with the 'normal' assests etc without any issuses at all

This message was edited 1 time. Last update was at 23/04/2009 10:57:18
[Post New]27/05/2009 09:54:09
    Subject: Re:SysAid on virtualize environment ?
[Up]
MachoMan
SysAider

SysAider from release 3 Canada
Joined: 27/05/2009
Messages: 11
Offline
Any of you guys have tried XENDESKTOP with XenServer yet ... i'm having issues with VMs that are using "one to many" configuration (1 VDISK in ReadOnly for 30 Desktop streamed by a provisionning server)

Sysaid assets list only see the last VM that we've deploy sysaid agent! it's makes RC impossible for on the other ...

Thanks for your hepl
[Post New]28/05/2009 03:45:44
    Subject: Re:SysAid on virtualize environment ?
[Up]
EbroIN
Elite SysAider


SysAider from release 5.6 Germany Pathfinder
Joined: 25/03/2009
Messages: 244
Offline
Hi,

we are running SysAid on VMWARE and the Database is located on a physical MSSQL Server. This is working really fine and smooth --> no troubles so far.
We are planning to migrate most of our environment into a virtualized infrastructure bound to a SAN Network which means that our SQL Server also needs to be migrated --> but that's another story.

But unfortunatelly no, I haven't tried XEN Server, yet.

We are not using any virtualized desktop environment nor terminal services but afaik Sysaid Client recognizes a client mainly by its MAC. Maybe a SysAid expert can bring some light into the issue how clients are identified?

It would be interesting how SysAid deals with a terminal server environment but I think you just have to rely on techniques like rdp or built in citrix technologies for mirroring users using a shared session.

Any statement from Ilient about terminal servers? This would be really interesting!
[Post New]28/05/2009 05:11:19
    Subject: SysAid on virtualize environment ?
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Hey EbroIN,

SysAid support terminal servers (like citrix for example) to allow multiple users to open service requests under their own name.

remote control using the SysAid agent in terminal servers does not currently possible, but you can open a RDP session from SysAid to workaround it.

Best regards.
Haim
Pushing IT forward
[Post New]28/05/2009 05:22:18
    Subject: Re:SysAid on virtualize environment ?
[Up]
EbroIN
Elite SysAider


SysAider from release 5.6 Germany Pathfinder
Joined: 25/03/2009
Messages: 244
Offline
Hi Haim,

thanks for your response --> yeah I thought so. I think that this would be kind of an overkill to support terminal server sessions. But RDP as mentioned isn't very helpful because the currently calling user will be logged of or - in case of a terminal server - a new session will be opened. For supporting users logged onto an application terminal server I think you need to rely on the built in capabilities via terminalservices management (--> mirror session) regardless if you are using MS terminalserver or an extended terminal server using Citrix (mirror capabilities).

But as already mentioned above, I'm not using terminal services here in a productive environment.

But thanks for your clarification

EbroIN
[Post New]28/05/2009 06:42:04
    Subject: Re:SysAid on virtualize environment ?
[Up]
Mucho
SysAider


SysAider from release 6.5 Czech Republic
Joined: 13/05/2009
Messages: 41
Offline
Harvinder wrote:We are very happy running the application on VMWare but our DB is MS SQL and it is on a physical server shared with other SQL DBs, the only problem accours whenever the SQL Server goes down due to the load from the other processes.

I am thinking of either installing a MS SQL Express on the same VMWare as the application or moving towards My SQL on the same VMWare.

Has anybody tried using SysAid with MS SQL Express (DB size is maxed at 4G) or MySQL? How is the performance?

For those running SysAid over a few years any idea how big will the DB get over time? Presently we have been using it for a year now and DB size less than 500M.


No problem with MS SQL Express but remember express version dont have agent, you cannot run sheduler there and manintenance and backup job automaticaly.
Forum Index » General IT Discussions
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Skype account:ilient
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   02:00 AM - 04:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use