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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 05/02/2009 02:01:03
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StianSv
SysAider
Joined: 04/02/2009
Messages: 19
Location: Oslo, Norway
Offline
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I will look into that... thanks! 
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05/02/2009 03:15:34
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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No problem StianSv, let us know how it goes!
M
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When the going gets tough, the tough get SysAid |
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05/02/2009 18:02:19
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hey StianSv
To fix the emails design go to preferences > integration > email, and in "content type" replace the phrase HTML to lower case and save the changes.
this will be fixed in a future patch, so the case of the "html" will not effect the mechanism that align the outgoing emails to HTML without the need to user <br> at the end of every line
Best regards.
Haim
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Pushing IT forward |
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06/02/2009 04:49:53
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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Do you mean, that i changed all the code in mine when I didn't have to!
Shucks, the things we learn at the wrong time! :-p
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When the going gets tough, the tough get SysAid |
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17/02/2010 01:22:34
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stevetempest
SysAider
Joined: 17/02/2010
Messages: 33
Location: Australia
Offline
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Haim wrote:Hey StianSv
To fix the emails design go to preferences > integration > email, and in "content type" replace the phrase HTML to lower case and save the changes.
this will be fixed in a future patch, so the case of the "html" will not effect the mechanism that align the outgoing emails to HTML without the need to user <br> at the end of every line
Best regards.
Haim
Hi
We are experiencing a few issues with HTML emails and I'm wondering if the above quote has anything to do with it. We are using lowercase html in the content type in the preferences/integration/email setting.
We have formated a test html message body using dreamweaver and for some reason we are getting many extra <br> 's inserted into the message that is sent.
If the content that is placed into the custom notification body is real html then why is the system adding extra <br> into the code?
I would have thought that anyone wanting to send a html message would provide html? But it seems that the notification area is assuming it will receive plain text and thus replaces carrage returns with <br> and makes it impossible to format a nice looking html message.
Are there any setting we can change that will help to allow html messages.
Cheers
Steve
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17/02/2010 11:45:58
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
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Hello stevetempest,
Welcome to SysAid community,
Can you attach here a screen shot of Preferences > Integration > Email and a test message with the extra <br>'s.. ?
also, attach Preferences > Customize > Customized notifications > email body to end user for our reference..
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SysAid support. |
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18/02/2010 02:25:44
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stevetempest
SysAider
Joined: 17/02/2010
Messages: 33
Location: Australia
Offline
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Hi Ori,
Thanks for looking into this with us.
Please find attached the information that you requested.
Cheers
Steve
| Filename |
email after sysaid.txt |
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| Description |
this is the result when we do view source on the html email that we receive. |
| Filesize |
3 Kbytes
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| Downloaded: |
9 time(s) |
![[Thumb - settings.jpg]](/Sysforums/upload/2010/2/18/f4d03b1234639ab563029cabfacdf090_8303.jpg__thumb)
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| Filename |
settings.jpg |
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| Description |
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| Filesize |
99 Kbytes
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| Downloaded: |
12 time(s) |
| Filename |
html before sysaid.txt |
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| Description |
This is the html that is put into the custom message body in the notifications setup |
| Filesize |
3 Kbytes
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| Downloaded: |
11 time(s) |
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08/07/2010 04:09:32
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aiSupport
SysAider
Joined: 24/06/2010
Messages: 6
Location: Unterschleißheim
Offline
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Hi,
we are experiencing the same problems as described above and I have opened an own thread concerning this e-mail formatting problem here http://www.ilient.com/Sysforums/posts/list/5100.page. We would very much appreciate any kind of feedback which helps us solve this issue in the near future.
Thanks,
Chris
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20/07/2010 04:17:53
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aiSupport
SysAider
Joined: 24/06/2010
Messages: 6
Location: Unterschleißheim
Offline
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Ok, here is the solution to this html-problem: User EbroIN had posted the answer in this thread http://www.ilient.com/Sysforums/posts/list/2181.page! The answer is, don´t write nice looking code, because it will look crappy in the actual email. Just write everything in one line, don´t bother about BODY- and HTML-tags and you´re fine!
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