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Variables ${...} in email notifications  XML
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[Post New]18/08/2010 17:21:51
    Subject: Re:Variables ${...} in email notifications
[Up]
possebon
SysAider

SysAider from release 7 Brazil Pathfinder
Joined: 19/07/2010
Messages: 15
Offline
Hi guys,

I'm looking a way to format the $DueDate and $CloseDate variables, on mail notification to European format (or a custom format).

I always receive on mails, the American format date.

Any clue?

Cheers,
[Post New]23/08/2010 08:50:32
    Subject: Variables ${...} in email notifications
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi possebon,

In order to change the date style please change it in Preferences > Account Defaults.
You can also change it in Preferences > My Settings.

Let me know if this has resolved your issue.
Best Regards,
Itay
[Post New]20/09/2010 15:23:20
    Subject: Re:Variables ${...} in email notifications
[Up]
Jeremy Phillips
SysAider

SysAider from release 7 United States
Joined: 04/09/2010
Messages: 12
Location: Davis, California, USA
Offline
Is there a way to get the end-user's department as a variable? It seems odd that ${Department} isn't in the list of available tags (and it doesn't work), and it would be very helpful for us.

Jeremy.
[WWW]
[Post New]21/09/2010 13:46:21
    Subject: Variables ${...} in email notifications
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi Jeremy,

Welcome to our community.

Actually it is possible,
${ReqUser.department} - Shows the request user's department.

You can click on the ? when you open Customize > Notification and check all the available fields.

This message was edited 1 time. Last update was at 21/09/2010 13:47:14
Best Regards,
Itay
[Post New]03/03/2011 18:17:47
    Subject: Re:Variables ${...} in email notifications
[Up]
JaneFrasier
Super SysAider


SysAider from release 6.5 United States Pathfinder
Joined: 25/03/2010
Messages: 83
Offline
We are using Sysaid 7.5.04. We use the department field for location rather than department. I want that field to be in the administrator's email but instead of the caption I get the key.

Here is that line in my customized notification:

<b>Request User:</b> ${RequestUser} <b>Location:</b> ${ReqUser.department}

Here is the result in the administrator's email:

Request User: Mickey Mouse Location: 17

This is really vital to us so that the admin's know which building they are going to.

You say in the last post that this works, but I can't get it to work.

Thanks.

Jane
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