Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Filter Request with Sub-Category  XML
Forum Index » General IT Discussions
 
Author Message
[Post New]06/05/2009 06:03:20
    Subject: Filter Request with Sub-Category
[Up]
ToanNguyen
SysAider

SysAider from release 5.5 Vietnam
Joined: 06/03/2009
Messages: 5
Offline
Hi,

I want to filter the Request using Category and Sub-Category, but there is Category filter only.

How can i filter the request using Category and Sub-Category?

Please see the image FYI.

Thanks.

[Post New]06/05/2009 08:15:09
    Subject: Re:Filter Request with Sub-Category
[Up]
WLPLaura
Super SysAider

SysAider from release 5.6 United States
Joined: 31/03/2009
Messages: 50
Offline
Here's what we did
[Thumb - Create a filter for Sub Cat.jpg]
 Filename Create a filter for Sub Cat.jpg Download
 Description Create a filter for Sub Cat
 Filesize 171 Kbytes
 Downloaded:  32 time(s)

[Post New]06/05/2009 08:34:56
    Subject: Filter Request with Sub-Category
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Hello ToanNguyen.

In order to add a dynamic filter (drop-down list) for sub categories, please do the following:

1. From the Help Desk List (DEFAULT view), click on the “Customize List” button (blue cogwheel icon).

2. In the Customize List window, click on “Add” (to the right of Filter Menus).

a) In the Name field, type the name of the filter. In this case, you can type
Sub Category.

b) Enter the following information in the appropriate fields:

List Field: problem_sub_type
Lookup Table: problem_type
Lookup Field: problem_sub_type
Lookup Caption: problem_sub_type

3. Click on “Close” and then “Save”.

Note: The Sub Category filter does not depend on the Category filter. This means that you will always see all sub categories in the filter, regardless of the value in the Category filter.

Best regards.
Haim
Pushing IT forward
[Post New]06/05/2009 23:53:27
    Subject: Re:Filter Request with Sub-Category
[Up]
ToanNguyen
SysAider

SysAider from release 5.5 Vietnam
Joined: 06/03/2009
Messages: 5
Offline
Thanks all for quick support.

Haim:

Is there any way to make the Sub Category depend on the Category filter?

Thanks.
[Post New]07/05/2009 07:58:16
    Subject: Filter Request with Sub-Category
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Hello ToanNguyen.

There is currently no option to make the sub category filter depended on the category filter.
You can open this as a feature request by posing in our feature request forum http://www.ilient.com/Sysforums/forums/show/101.page

Best regards.
Haim
Pushing IT forward
[Post New]07/05/2009 09:33:16
    Subject: Filter Request with Sub-Category
[Up]
WLPLaura
Super SysAider

SysAider from release 5.6 United States
Joined: 31/03/2009
Messages: 50
Offline
I'd vote for this!
Forum Index » General IT Discussions
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Skype account:ilient
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   02:00 AM - 04:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use