| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 12/05/2009 11:47:45
|
th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
|
I would like to have the possibility to restrict the possibility to change the due date for (certain) admins. I notice that our administrators change the due dates quite often (mostly to get rid of the annoying escalation messages...). Of course there can be good reasons to change the due date so I do not want to remove it from regarding admin view entirely.
Ideally there would be a more granular permission scheme which allows to fine tune permissions based on user groups, etc much more elaborately than we can do it now.
|
|
|
13/05/2009 04:17:57
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
|
That third vote is mine.
Thanks TH !!!
*smile*
|
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
|
|
12/08/2010 17:38:34
|
simental
SysAider
Joined: 17/04/2010
Messages: 24
Offline
|
I vote for that too.
|
|
|
13/08/2010 03:13:49
|
kimmey
Super SysAider
Joined: 19/04/2010
Messages: 83
Offline
|
Me too. Sounds an excellent idea
|
|
|
15/08/2010 06:52:41
|
David Cohen
Technical Writer
Joined: 10/07/2008
Messages: 410
Offline
|
This is already possible in SysAid. If you use the blue cogwheel (customize) icon on the service request form, you'll see there's an option to set a field as "View only except for User Groups:" Select the due date field, enable this option, and choose which admin groups can manually change the due date. All other admins will only be able to see the due date, not change it.
|
|
|
16/08/2010 10:35:26
|
kimmey
Super SysAider
Joined: 19/04/2010
Messages: 83
Offline
|
Hi David
I can see 'View Only' on the customize screen but can't work out how to make view only for a set group.
Where do I need to be??
|
|
|
20/08/2010 08:27:25
|
th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
|
Same here. Maybe someone from Ilient could comment?
|
|
|
23/08/2010 11:51:05
|
itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
|
Hi guys,
This is possible in SysAid Server v7.0.05.
Which versions are you using?
Do you have all the permissions needed to change this setting?
|
Best Regards,
Itay |
|
|
25/08/2010 07:54:07
|
th
SysAid Mod
Joined: 11/06/2008
Messages: 249
Offline
|
7.0.04
|
|
|
02/09/2010 10:19:38
|
BrettF
SysAider
Joined: 21/10/2008
Messages: 5
Offline
|
Hello, one question on changing due dates. When you change a due date does it still breach on the original submission date or does it breach when you first change the due date? I have had discussions on this before and want to make sure.
Thanks
|
|
|
05/09/2010 06:33:31
|
itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
|
Hi BrettF,
Are you referring to agreement breaching or breaches in the reports?
This message was edited 1 time. Last update was at 05/09/2010 06:34:11
|
Best Regards,
Itay |
|
|
05/09/2010 09:13:02
|
David Cohen
Technical Writer
Joined: 10/07/2008
Messages: 410
Offline
|
A clarification to my earlier post:
In SysAid Enterprise edition, you can set fields as view only except for specific user groups. In other SysAid editions, you can set the field as view only for everybody or nobody. Your SysAid edition appears next to the version number on the top bar of SysAid (next to your account ID).
|
|
|
28/07/2011 19:26:30
|
BrettF
SysAider
Joined: 21/10/2008
Messages: 5
Offline
|
I am talking about when a ticket is submitted and then I change the due date because he is out of town, I want to make sure it changes it in the breach report.
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
