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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 13/08/2009 13:57:18
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bbesl
SysAider
Joined: 13/08/2009
Messages: 1
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Currently I'm evaluating both SysAid, and Spiceworks to fill the role as our Ticket Tracking, and Asset Tracking system.
We are a recently formed Managed Service Provider. For those who do not know what a MSP is, we are kinda like "IT Outsourcing". We provide IT Services to our customers. Anything from hosting servers for them, to bringing their current web and email onto their own hardware, to providing help desk support for every day problems. Our customers are all SMBs, with their own Active Directory Domains. Usually they are running, or choose to run Windows SBS for their needs.
From our point of view, we have the challenge of providing user friendly support to people from miles away, while keeping the experience as simple, and 'idiot proof' as possible. My ideal solution would be a help desk / asset tracking / remote administration system that supports multiple AD/LDAP Domains, and Agent based Remote Administration & Asset Auditing. I would want the end user to be able to access a web portal, authenticate using their local domain credentials, and create trouble tickets into a system that from MY point of view, would combine tickets from all companies into a single portal.
My question is, how capable is SysAid of providing this? I understand that it's a tall order, and from what I can tell neither SysAid nor Spiceworks are capable of delivering this entire vision. However, I would like to hear from people who are much more familiar with your software package. Is this manageable? Is there a better way to do this that I'm missing? How can SysAid fill these needs, and where is it lacking?
I hope this isn't asking too much, and I am truly appreciative of your assistance and time.
This message was edited 2 times. Last update was at 13/08/2009 14:10:54
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17/08/2009 04:12:10
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
Offline
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Hello bbesl.
Welcome to the SysAid community.
It seems SysAid is exactly what you are looking for, as it support all your requirements and much more.
You can view a full list of all of SysAid's features at: http://ilient.com/feature_comparison.htm
You can also test SysAid's features by downloading the 30 days trial version at: http://ilient.com/website/serverTrial.jsp?lang=en
Best regards
Haim
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Pushing IT forward |
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09/03/2010 17:00:47
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AMOSCA
SysAider
Joined: 09/03/2010
Messages: 1
Offline
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along the same lines, and similar model - can a seperate logo be applied to each account?
Thanks
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11/03/2010 17:05:15
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feda_z
SysAid Mod
Joined: 08/07/2008
Messages: 391
Location: Saint-Petersburg
Offline
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 ))
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С наилучшими пожеланиями, Федор
With best regards, Fedor |
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15/03/2010 12:20:03
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
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Hello AMOSCA,
What do you mean by different account? you can set separate logo for each company. To do so, you need to edit the frameHeader.html file and replace the following line:
<img src="$logo" width="115" height ="63"/>
with
#if($companyName=="COMPANY-A")
<img src="LOGO-URL-FOR-COMPANY-A" width="115" height ="63"/>
#ifelse
#if($companyName=="COMPANY-B")
<img src="LOGO-URL-FOR-COMPANY-B" width="115" height ="63"/>
#else
<img src="$logo" width="115" height ="63"/>
#end
To customize this file, you must first prepare a designated folder to hold the customized templates. Create a folder on the server
(doesn't matter where) and copy the file you intend to edit to that folder from \SysAidServer\root\WEB-INF\conf\html. In
Preferences -> Customize -> Appearance tab, enter the full-local path for the new directory in the HTML Files Location field.
After any modification you do on the HTML templates, click on Reload Templates to force the server to apply the changes.
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SysAid support. |
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