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[Post New]19/08/2009 08:49:00
    Subject: Custom list questions
[Up]
Odopt
SysAider

SysAider from release 5.5 Sweden Pathfinder
Joined: 18/11/2008
Messages: 14
Offline
Hi!
I have a few questions regarding custom lists.

I'm using the list SR Custom List 1 which I have renamed to Customer.
In this list i have 40+ customers

My questions are:

  • My list is created in alphabetical order. When adding a new customer that should be on top of the list (ex starts with A) that customer will have a "high id" and be sortert at the bottom of the list in the ticket view. Is it possible to have the list sorted in alpabetical order in the ticket

  • If you have many entries in the list the whole list doesn't show when you look at it in the ticket. You will have the text "More" at the bottom. Is if possible to avoid this and show the whole list?


    • Regards!
    /Magnus
    [Post New]20/08/2009 03:15:21
        Subject: Custom list questions
    [Up]
    Haim
    SysAider

    Joined: 15/04/2008
    Messages: 2449
    Offline
    		Hello Magnus.

    SysAid have company field which is generally a better way to manage your list of customers.
    You can add new companies under preferences > user management > companies.

    The custom lists are organized by the caption key (the number you assign to each value in the list) and not be name where the company field allow you to sort the list by name.

    You can choose how many items you will have in your drop down lists under preferences > customize > appearance under "max items in drop down list"

    Best regards.
    Haim
    Pushing IT forward
    [Post New]20/08/2009 03:27:14
        Subject: Re:Custom list questions
    [Up]
    Odopt
    SysAider

    SysAider from release 5.5 Sweden Pathfinder
    Joined: 18/11/2008
    Messages: 14
    Offline
    		Hi, and thanks for the reply!

    My scenario is that all my users belong to our company, but our SR:s are conserning our external customers. Thats why I havn't got the Sysaid company field to solve my daily work.
    What i must be able to to is to "mark" each SR with the company that the SR are concerning. After that I will export the data of all SR:s during a period including the work time so we can bill our external customers. The user that requested the SR is working for our company and not with our external customer.

    Regards
    /Magnus
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