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SMS Via Email - Help  XML
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[Post New]27/08/2009 11:06:33
    Subject: SMS Via Email - Help
[Up]
hankosky
SysAider


SysAider from release 6 United States
Joined: 26/08/2009
Messages: 17
Location: Mokena, IL
Offline
I went into my Admins and put there phone numbers in the sms fields (email:3125551122@page.nextel.com) But it is not working. If you send an email from your outlook client to that address, it works fine..

Any ideas?
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[Post New]27/08/2009 12:31:42
    Subject: SMS Via Email - Help
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
hankoskyת

Please click on the "send message" (envelop icon) and send an SMS from there to one of the admins and then send us an email to helpdesk@sysaid.com with your ...\SysAidServer\root\WEB-INF\logs\sysaid.log so we can find if there is any relevant error

Best regards.
Haim
Pushing IT forward
[Post New]28/08/2009 08:06:14
    Subject: Re:SMS Via Email - Help
[Up]
hankosky
SysAider


SysAider from release 6 United States
Joined: 26/08/2009
Messages: 17
Location: Mokena, IL
Offline
ok.. We actually Figured this one out on our Own! (It Turned out to be an issue on our Exchange server for emailing @page.nextel.com)

Once we fixed that, it works like a Charm! Thanks!


Just a side note. I set a Group called "Department 2 Techs" and it has 3 Administrators in this group. I created a Routing Rule for a Cretin 1st level Category to automatically be routed to this Group. How can i set it so all 3 Member get the Text message alert if the ticket meets the Urgency Level?

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[Post New]31/08/2009 02:04:34
    Subject: SMS Via Email - Help
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
hankosky,
The best way will be to setup an escalation rule that will notify all members of the group by SMS when a request is assigned to them

Best regards.
Haim
Pushing IT forward
[Post New]13/10/2010 10:05:19
    Subject: Re:SMS Via Email - Help
[Up]
rwade
SysAider


SysAider from release 4.5 United States SysAid Certified
Joined: 14/08/2008
Messages: 24
Location: USA, Michigan
Offline
How can we set up an SMS message to be sent to 2 admins when a new service request comes in with urgency of Emergency?
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