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Escalation Rules  XML
Forum Index » SysAid Installation & Beyond
 
Author Message
[Post New]08/09/2009 17:06:50
    Subject: Escalation Rules
[Up]
Thull
SysAider

SysAider from release 5.6 United States
Joined: 10/03/2009
Messages: 8
Offline
Can anybody tell me where escalation rules are stored in the database? I would like to work with these records directly since the interface for managing escalation rules is so very clunky and I prefer to work with code directly.

Thank you!

Tennyson
[Post New]09/09/2009 01:14:37
    Subject: Escalation Rules
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 901
Offline
NOT recommended.
The interface however annoying is there for a purpose.
Might as well design what you want, fire an sr to ilient support and have it fix for you.
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy
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