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Importing a previous helpdesk service request/ticket database  XML
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[Post New]11/09/2009 16:00:37
    Subject: Importing a previous helpdesk service request/ticket database
[Up]
alaffrenier
SysAider

SysAider from release 6 Canada
Joined: 11/09/2009
Messages: 1
Offline
We are very interested in migrating over to Sysaid form our current in house system. We have a current ticket database(MySQL) of about 4000 tickets and would like to carry that info over into sysaid. It does not have to be fully compatible with all of the reporting option, although that would be a bonus.

If any one can shed some light on this is would be appreciated
[Post New]11/09/2009 23:56:05
    Subject: Importing a previous helpdesk service request/ticket database
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 901
Offline
Fire a formal support request to ilient.
This is not something you do based on peers' advice.

The process I would guess would be pretty standard (export from old - study structure - redesign/normalized - import to new).

In addition SysAid once supported mysql so it shouldn't be too hard.
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy
[Post New]17/09/2009 08:11:50
    Subject: Importing a previous helpdesk service request/ticket database
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1425
Location: England
Online
Obelix wrote:In addition SysAid once supported mysql so it shouldn't be too hard.


They still do support mysql.
Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
[Post New]18/09/2009 06:04:51
    Subject: Importing a previous helpdesk service request/ticket database
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 901
Offline
*smile*
I stand corrected then...
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy
[Post New]21/09/2009 11:44:24
    Subject: Re:Importing a previous helpdesk service request/ticket database
[Up]
hankosky
SysAider


SysAider from release 6 United States
Joined: 26/08/2009
Messages: 17
Location: Mokena, IL
Offline
They also Support Microsoft SQL .
[WWW] [Yahoo!] aim icon [MSN]
[Post New]23/09/2009 16:16:09
    Subject: Importing a previous helpdesk service request/ticket database
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Hello alaffrenier,

You can contact our support at helpdesk@sysaid.com for additional details on how this can be done.

Best regards.
Haim
Pushing IT forward
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