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Companies search doesn't work  XML
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[Post New]22/09/2009 05:19:38
    Subject: Companies search doesn't work
[Up]
EdNewman
SysAider

SysAider from release 4 United Kingdom
Joined: 02/07/2009
Messages: 9
Offline
Due to large database I upgraded to v.6.0.09 (on mssql) last night and truncated the computer_history table (see here: http://www.ilient.com/Sysforums/posts/list/2779.page ).
Since doing that, when we try and assign a company to an asset and select the more... option at the bottom of the list we are getting a "error in query" message coming up and it doesn't show any of the companies?

Any ideas please, we need to get at all the companies!

Ed.

[Post New]23/09/2009 06:47:52
    Subject: Re:Companies search doesn't work
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
hello Ed,

Please send us the SysAid log with this post no. 2782

Thank you,
Itay
Best Regards,
Itay
[Post New]23/09/2009 06:55:05
    Subject: Re:Companies search doesn't work
[Up]
EdNewman
SysAider

SysAider from release 4 United Kingdom
Joined: 02/07/2009
Messages: 9
Offline
Where is the sysaid log (I can see lots of *.log files, but no sysaid.log file)??

And sorry for being thick, but what do yo mean by "with this post no. 2782"
[Post New]23/09/2009 08:43:36
    Subject: Re:Companies search doesn't work
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1425
Location: England
Online
sysaid log is normally found in SysAidServer\root\WEB-INF\logs directory
when you send it in to the helpdesk they want you to just mention in the accompanying text, that you first reported this in the community posting 2782, that way if they find a solution that will benefit others they can post it back to the forum for everyones benefit.

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
[Post New]24/09/2009 03:56:03
    Subject: Re:Companies search doesn't work
[Up]
EdNewman
SysAider

SysAider from release 4 United Kingdom
Joined: 02/07/2009
Messages: 9
Offline
OK, will do.
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