| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 28/09/2009 15:59:00
|
ScottC
SysAider
Joined: 31/08/2009
Messages: 35
Offline
|
Hi all,
I did recently open a call with SysAid, but thought I would post here to see if I could get some help.
We just purchased SysAid, so just got our permanent license.
I replaced the old activation file with the new one, restarted services and nothing.
I can't launch SysAid anymore. All I get is "Page cannot be displayed...."
One thing I do notice is that when i manually start the SysAid Server Service, it changes from Started to Stopping within a few seconds.
Anyone seen this or have some ideas on what I can try to get this started?
I just pushed the Big Guys here to purchase SysAid, so I want to make sure I get this up and running correctly asap.
Thanks!
|
|
|
28/09/2009 16:24:14
|
Brian Martin
Elite SysAider
Joined: 11/02/2009
Messages: 181
Location: Knoxville, TN
Offline
|
Most likely your license file isn't correct. You'll need to get a new one from SysAid support.
|
- Brian Martin
Unofficial SysAid Wiki - Most common issues and their solutions can be found here.
|
|
|
29/09/2009 10:24:36
|
ScottC
SysAider
Joined: 31/08/2009
Messages: 35
Offline
|
Thanks, that's what I'm thinking.
I have not heard back from SysAid Helpdesk since yesterday morning. I have emailed them twice since then asking for an ETA. I hate to be a pain in the ***, but I need to get this up and running asap to justify the purchase of SysAid to the company.
Can anyone escalate my call?
Call # 260527.
If this post should be moved, please go ahead.
I am just trying to get this resolved asap.
Thanks!
|
|
|
29/09/2009 14:34:48
|
Scott C
SysAider
Joined: 29/09/2009
Messages: 12
Offline
|
No one replied to any of my emails, so I finally got a spare minute to place a telephone call.
I think it was Sharon who helped me out and after a little fine-tuning, SysAid is back up and running.
I guess the permanent account ID didn't match the old trial account ID - that was the actual problem.
Anyhow, time to get back to work!
Thanks!
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
![[WWW]](/Sysforums/templates/default/images/icon_www.gif){kind=icon}
