| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 25/06/2008 14:33:25
|
René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
|
Hi everyone,
Is it possible to send a different E-mail when we close a sr?
I only can see an option "e-mail body end-user with sr"
How can I write the code so when we close a sr the end-user will receive a different e-mail body than with a change in a sr?
Best regards,
René 
|
Take a look at my 3D creations and here is a little animation I made |
|
|
26/06/2008 06:58:38
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
|
Modify the body with this logic
If close do
this
end
If NOT close do
the rest
end
|
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
|
|
26/06/2008 07:11:06
|
René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
|
Thanks for the reply Obelix. 
LoL I will bang my head against the wall now. I never thought of that solution. How stupid can I be.
We almost have to go live with sysaid by now, so I'm a bit stressed hahaha...
Anyway, thanks again.
Kind regards,
René
|
Take a look at my 3D creations and here is a little animation I made |
|
|
26/06/2008 14:21:46
|
René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
|
Hi everyone,
I've tried to do what Obelix wrote but I can't make it work.
Sysaid support, can you help me how to write the code.
Thanks.
Kind regards,
René
|
Take a look at my 3D creations and here is a little animation I made |
|
|
26/06/2008 15:36:49
|
GBDiver
SysAider
Joined: 16/06/2008
Messages: 49
Location: Seattle, wa
Offline
|
Rene,
I created an escaltion rule that when 1 minute has passed after last modify time on closed status, send email to.
Works wonderfully.
Would you like a screen shot?
This message was edited 1 time. Last update was at 26/06/2008 15:37:38
|
|
|
26/06/2008 17:31:35
|
René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
|
I'm not a programmer so any help is welcome.
Thanks for the help.
Kind regards,
René
|
Take a look at my 3D creations and here is a little animation I made |
|
|
26/06/2008 19:03:55
|
techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1425
Location: England
Online
|
#if(${isClosedSR}==true
text of closed request goes here
#end
|
Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
|
|
27/06/2008 01:29:42
|
Israel Lifshitz
CEO & Chief Software Architect
Joined: 27/05/2008
Messages: 61
Location: <a >Help Desk Software</a>
Offline
|
techguy wrote:#if(${isClosedSR}==true
text of closed request goes here
#end
Thanks techguy. Just a few minor changes so the syntax will be correct:
#if(${isClosedSR}==true )
text of closed request goes here
#else
text of not closed request goes here
#end
You can learn more about the syntax of the template language (Velocity) at:
http://velocity.apache.org/engine/releases/velocity-1.5/user-guide.html (user guide)
and
http://velocity.apache.org/engine/releases/velocity-1.5/vtl-reference-guide.htm (reference guide)
|
Help Desk Software |
|
|
27/06/2008 02:15:25
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
|
Rene wrote:We almost have to go live with sysaid by now, so I'm a bit stressed hahaha...
WOOaaa.... *widened excited eyes*
Do we have a lift off ?
What's the countdown ?
Shall we celebrate ?
*calmly looking down with beer barrel on his shoulder*
|
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
|
|
27/06/2008 14:14:00
|
René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
|
First of all thanks for the wonderfull support here.
Sysaid is very easy to use, but there are some things that need a bit of extra explanation.
This explanation I get here on the forum, from the sysaid support team and from the members/user.
Thanks for the code. Really help full.
@obelix,
LoL, yeah I can't wait to launch sysaid and sending out an E-mail with login data to our customers.
Kind regards,
René
|
Take a look at my 3D creations and here is a little animation I made |
|
|
01/11/2011 20:46:02
|
SEBN
SysAider
Joined: 29/06/2011
Messages: 1
Offline
|
I have differnet problem about notifications. I have escalation rule: Change the SR status from resolved (i changed the name of status from Close to resolve) to close , 24 hours after Last modify time. But all my colleagues are complaint and they wont to receive notification for this. How i can stop this notification?
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
![[WWW]](/Sysforums/templates/default/images/icon_www.gif){kind=icon}
![[Email]](/Sysforums/templates/default/images/icon_email.gif){kind=icon}
![[Yahoo!]](/Sysforums/templates/default/images/icon_yim.gif){kind=icon}
![[MSN]](/Sysforums/templates/default/images/icon_msnm.gif){kind=icon}
![[ICQ]](/Sysforums/templates/default/images/icon_icq_add.gif){kind=icon}
