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Remove Change request Actions from User Portal  XML
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[Post New]21/12/2009 16:40:40
    Subject: Remove Change request Actions from User Portal
[Up]
David Porterfield
Super SysAider


SysAider from release 6 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 03/11/2009
Messages: 71
Location: England
Offline
Hi
although we have purchased the change request modules we don't want to start to use it yet
But the users get the ' change request actions ' button in the end user portal
Any Idea how I can switch this off to avoid confusing users ?
IT Manager
Brüel & Kjær
[Post New]21/12/2009 22:16:40
    Subject: Remove Change request Actions from User Portal
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
You can edit the user-end-portal.htm file to comment that part of the code out. It starts with #if( ${itilEnabled})

I would however urge you to contact the support team. They will be able to tell you exactly how many lines to comment out and the possible impact.

This message was edited 1 time. Last update was at 21/12/2009 22:17:13
[Email]
[Post New]23/12/2009 01:56:48
    Subject: Re:Remove Change request Actions from User Portal
[Up]
Speed Racer
SysAid Customer Relations

Joined: 25/06/2009
Messages: 10
Offline
In this case, you will need to edit the user-end-portal.htm file and remove the following lines:
<tr>
#if( ${itilEnabled}) <!--itil condition instead of true-->
<td>
#if($ !(${noframe}) )
#if( ${isLogged})
<a href="EndUserActions.jsp">
#else
<a href="EndUserActions.jsp?accountId=$loginBean.getAccountID()">
#end
#else
#if( ${isLogged})
<a href="EndUserActions.jsp?noframe=YES">
#else
<a href="EndUserActions.jsp?noframe=YES&accountId=$loginBean.getAccountID()">
#end
#end
<img class="ImageBtn_OnlyHover" src="icons/end_user_screen/btn_approve_idle.jpg" />
</a>
</td>
<td width="26"> </td>
<td valign="top" width="240" class="Form_Ctrl_Label">
#if($ !(${noframe}) )
#if( ${isLogged})
#if($ !(${cssEnabled}) )
<a class="GreenLink" href="EndUserActions.jsp">
#else
<a class="OrangeLink" href="EndUserActions.jsp">
#end

#else
#if($ !(${cssEnabled}) )
<a class="GreenLink" href="EndUserActions.jsp?accountId=$loginBean.getAccountID()">
#else
<a class="OrangeLink" href="EndUserActions.jsp?accountId=$loginBean.getAccountID()">
#end
#end
#else
#if( ${isLogged})
#if($ !(${cssEnabled}) )
<a class="GreenLink" href="EndUserActions.jsp?noframe=YES">
#else
<a class="OrangeLink" href="EndUserActions.jsp?noframe=YES">
#end

#else
#if($ !(${cssEnabled}) )
<a class="GreenLink" href="EndUserActions.jsp?noframe=YES&accountId=$loginBean.getAccountID()">
#else
<a class="OrangeLink" href="EndUserActions.jsp?noframe=YES&accountId=$loginBean.getAccountID()">
#end

#end
#end
$rb.getString('endUserPortal.actions')
</a><br/><br/>
$rb.getString('endUserPortal.actions.explanation')
</td>
#end
</tr>
[Post New]05/03/2010 14:00:25
    Subject: Re:Remove Change request Actions from User Portal
[Up]
msoares
SysAider

SysAider from release 6.5 Portugal Pathfinder
Joined: 04/03/2010
Messages: 5
Offline
You dont need to remove just hide it <tr style="display:none">
[Post New]19/08/2010 10:33:58
    Subject: Re:Remove Change request Actions from User Portal
[Up]
zibius
SysAider

SysAider from release 6.5
Joined: 19/08/2010
Messages: 2
Offline
I inserted that line and reloaded the html files but change request actions still show up in the end user portal. Anything I'm missing.
[Post New]23/08/2010 09:35:13
    Subject: Remove Change request Actions from User Portal
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi zibius,

First, let me welcome you to our community and I hope you will find all the information you need here.

Regarding your question, please replace the first <tr> with this: <tr style="display:none"> and save the file.
Now go to Customize > Appearance and direct the HTML Location to the folder that you save your customized files. Please save only the customized files there and not all the files from the original HTML folder. Now save and click on the reload template.

If this didn't help please provide us with screenshot's and the file html file.
Also let us know which version you are using.

Looking forward to hearing from you.
Best Regards,
Itay
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