Deployment from a user perspective

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Deployment from a user perspective

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10/01/2010 11:15:20

Subject: Deployment from a user perspective

elemist
Super SysAider

SysAider from release 5.5

Joined: 31/07/2008
Messages: 51
Offline

Hi All,

Been a while since i've been online here! But in the process of doing another SysAid deployment, so thought it was time to catch up on the latest news, bug everyone with a few questions.

The new deployment i'm doing will take place in a global company with 4 offices across the world, some with local IT support and others where we do a lot remotely or call in third party contractors.

The last couple of SysAid deployments have been pretty straight forward as i could communicate face to face with the staff, and beat them with a stick if they didn't obey. However in this case of doing alot remotely i'm having trouble working out the simplest way of deploying and training the end user.

What i'm after are some ideas from people who have done similar deployments.

So far i have been thinking of getting some banners/advertising items made up which can be put up in all the offices as well as circulated to the users. Also thinking maybe some cheat sheets on using the end user portal might come in handy..

Post away

13/01/2010 12:06:46

Subject: Deployment from a user perspective

SysAid#1
SysAid Mod

Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline

I simply created a quick user guide with screen shots, used web conferencing to do online training in group sessions.

You can also start a marketing campaign on your company intranet site if available.

It is important that all the internal marketing is aimed at convincing the users that SysAid is implemented to provide a better and more efficient service to them and to enable them to help themselves and also to give them visibility on their outstanding SR's

Slowly, slowly catches the monkey.

Logic takes you from A to B. Imagination takes you Everywhere!!!!

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