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Bulk editing Helpdesk Service Requests  XML
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[Post New]18/01/2010 06:42:31
    Subject: Bulk editing Helpdesk Service Requests
[Up]
Deland01
SysAider

SysAider from release 6 United Kingdom
Joined: 15/09/2009
Messages: 15
Offline
I’m unsure where this post needs to go so Im posting it here.

Is there any way to bulk edit helpdesk service requests. The only bulk option I can see on the top menu is to change the status field of requests. I need to be able to change the date & also categories of a load of requests at once rather than going through 300 individual requests.

I'm running v6.0.09

This message was edited 1 time. Last update was at 18/01/2010 06:42:55
SysAid V6.5.08
[ICQ]
[Post New]28/01/2010 07:29:51
    Subject: Bulk editing Helpdesk Service Requests
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 810
Offline
This is an excellent idea !!!

Find a forum called request.
Post it there and message me... I'll vote for you.
That is not a bug, it's a feature...
[Post New]28/01/2010 08:45:27
    Subject: Re:Bulk editing Helpdesk Service Requests
[Up]
Oded M
SysAid Director of Product Management


Joined: 28/05/2008
Messages: 458
Offline
Hi,

In release 6.5 there is an option to select multiple SR-s from the list and perfrom Bulk updating of various fields.

See the attached screenshot

Oded
[Thumb - multiple_updates.jpg]
 Filename multiple_updates.jpg Download
 Description Multiple updates of SR fields
 Filesize 77 Kbytes
 Downloaded:  6 time(s)

[Post New]28/01/2010 23:36:08
    Subject: Bulk editing Helpdesk Service Requests
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 810
Offline
Ok... let me rephrase it...
Is there a way to change/add/delete the field available for bulk processing ?

Like the date for instance...
That is not a bug, it's a feature...
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