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[Post New]04/02/2010 17:34:02
    Subject: SysAid Stubs?
[Up]
Steve M.
SysAider

SysAider from release 5.5 United States
Joined: 29/01/2009
Messages: 14
Offline
Hello... I cannot seem to find anything on this: are there stubs where we could automate certain things in other systems so that we could submit SysAid tickets through some sort of query stub?

Steve
[Post New]04/02/2010 22:24:03
    Subject: SysAid Stubs?
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 901
Offline
As you prolly already know, you can submit sr through mail.
So if you could mail the query result on that other system you can automate the ticket generation.
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy
[Post New]07/02/2010 23:22:40
    Subject: SysAid Stubs?
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
I thought of that one, wanted to post the same answer, but thought it too simple.

@Obelix

Thanks for confirming my thoughs!!!

[Email]
[Post New]08/02/2010 00:08:05
    Subject: SysAid Stubs?
[Up]
Brian Martin
Elite SysAider

SysAider from release 5.6 United States Pathfinder SysAid Certified Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/02/2009
Messages: 181
Location: Knoxville, TN
Offline
Steve,

There is also an API you can use to submit tickets and edit.

See this thread:
http://www.ilient.com/Sysforums/posts/list/2068.page
- Brian Martin

Unofficial SysAid Wiki - Most common issues and their solutions can be found here.
[WWW] aim icon
[Post New]08/02/2010 13:39:44
    Subject: Re:SysAid Stubs?
[Up]
Steve M.
SysAider

SysAider from release 5.5 United States
Joined: 29/01/2009
Messages: 14
Offline
Thanks guys... Unfortunately, Perl is not an option for us. Can you point me to some reference material and/or examples for the email solution?
[Post New]09/02/2010 00:28:43
    Subject: SysAid Stubs?
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 901
Offline
@Brian...
WOOo... THAT was one wicked link ! Thank you...

@Steve...
That's the beauty of the mail thing. You don't have any special procedure. What you need to confirm is does that "other system" has the ability to mail the query result.
If it can... all you have to do is point it to sysaid sr request mail address... and voila... it'll show up on your sr module.
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy
[Post New]12/02/2011 04:37:20
    Subject: Re:SysAid Stubs?
[Up]
Amit177
SysAider

SysAider from release 7.5 United States
Joined: 12/02/2011
Messages: 3
Offline
Steve M. wrote:Thanks guys... Unfortunately, Perl is not an option for us. Can you point me to some reference material and/or examples for the email solution?


you just need to target the agentapi and post data(using any technology u know)
like i did using HTML javascript.

check this post
http://www.ilient.com/Sysforums/posts/list/15/2068.page#26554
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