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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 04/02/2010 17:34:02
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Steve M.
SysAider
Joined: 29/01/2009
Messages: 14
Offline
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Hello... I cannot seem to find anything on this: are there stubs where we could automate certain things in other systems so that we could submit SysAid tickets through some sort of query stub?
Steve
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04/02/2010 22:24:03
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 887
Offline
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As you prolly already know, you can submit sr through mail.
So if you could mail the query result on that other system you can automate the ticket generation.
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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07/02/2010 23:22:40
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline
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I thought of that one, wanted to post the same answer, but thought it too simple.
@Obelix
Thanks for confirming my thoughs!!!
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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08/02/2010 00:08:05
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Brian Martin
Elite SysAider
Joined: 11/02/2009
Messages: 181
Location: Knoxville, TN
Offline
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Steve,
There is also an API you can use to submit tickets and edit.
See this thread:
http://www.ilient.com/Sysforums/posts/list/2068.page
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- Brian Martin
Unofficial SysAid Wiki - Most common issues and their solutions can be found here.
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08/02/2010 13:39:44
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Steve M.
SysAider
Joined: 29/01/2009
Messages: 14
Offline
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Thanks guys... Unfortunately, Perl is not an option for us. Can you point me to some reference material and/or examples for the email solution?
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09/02/2010 00:28:43
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 887
Offline
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@Brian...
WOOo... THAT was one wicked link ! Thank you...
@Steve...
That's the beauty of the mail thing. You don't have any special procedure. What you need to confirm is does that "other system" has the ability to mail the query result.
If it can... all you have to do is point it to sysaid sr request mail address... and voila... it'll show up on your sr module.
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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