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Home page denied Permissions  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]05/02/2010 17:52:29
    Subject: Home page denied Permissions
[Up]
IT_Cavalier
SysAider


SysAider from release 6.5 United States
Joined: 01/12/2009
Messages: 10
Offline
When I log into Sysaid the first page I am directed to is the managers portal. That is left over from the trial version. I didn't purchase the managers module. How can I change it so when I login it it takes me directly to the admin portal instead. Tired of gettting the warning message and having to click ok.
[Post New]07/02/2010 17:40:58
    Subject: Home page denied Permissions
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SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
Go to Preferences>User Management.

Go to your permissions page and untick Manager: Access to Manager Portal.

That should do the trick.
[Email]
[Post New]08/02/2010 09:32:18
    Subject: Re:Home page denied Permissions
[Up]
IT_Cavalier
SysAider


SysAider from release 6.5 United States
Joined: 01/12/2009
Messages: 10
Offline
Unfortunately, that was one of the first things I tried.. had no effect.
[Post New]08/02/2010 10:54:59
    Subject: Re:Home page denied Permissions
[Up]
Ori
SysAid Customer Relations


Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
I think that you see this error because on the 30days trial edition, you were using this module and the Manager Portal check box is still checked. If you still have your trial license, please put it back (restart your SysAid server service), go to your user permissions and un-check it.

When finish, turn back to your full license. This should solve this. If you still encounter any issue's with that, please open a service request to helpdesk@sysaid.com and we will check this over remote session.

Best Regards.
Ori Sharon.
SysAid support.
[WWW] [MSN]
[Post New]08/02/2010 11:14:06
    Subject: Re:Home page denied Permissions
[Up]
IT_Cavalier
SysAider


SysAider from release 6.5 United States
Joined: 01/12/2009
Messages: 10
Offline
I dont still have the old license.. However, I checked the box, logged out, closed IE, reopened, got the same error. Unchecked the box, logged out, closed IE, Reopened and the error is now gone. I log directly to the admin portal.
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