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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 08/02/2010 23:29:31
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Alfred.Bock
SysAider
Joined: 08/02/2010
Messages: 4
Offline
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Hi, I am currently using the free version of sysaid..
I was wondering. Is there away to allow generic assets to show up in the default SR request form..
When users log in to the system and go to submit service request there is a bar for assets, but all it says is not associated with asset.
what i need is for that list to be populated with the generic assets.
can anyone help me ?
Thanks.
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09/02/2010 18:56:17
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline
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Alfred,
The asset will show up as soon as you associate the asset with the end user.
Just ensure that you specify how the asset is associated. Go to Preferences>End User Portal -- User's Asset determined by - Asset Owner etc.
This should resolve the issue.
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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09/02/2010 22:34:24
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Alfred.Bock
SysAider
Joined: 08/02/2010
Messages: 4
Offline
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I saw this but the thing is i need to associate these assets with multipls users . they are not owned by anyone in particular... i solved the issue ina around about way by chaging the level catagoies adding options through there but i would still like to know how to associated generic equipment with all users instead of just 1
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09/02/2010 22:51:29
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline
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If you use the User field you can associate the asset with more than one person.
You can select multiple users for the same asset.
You then have the change the User's Asset determined by - Network User.
Give it a try and let me know.
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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09/02/2010 23:51:51
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Alfred.Bock
SysAider
Joined: 08/02/2010
Messages: 4
Offline
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Hi, can you give me the steps to associate an asset with multiple users, i am in asset managemnet but it only allows me to click on 1 person not select multiple people. i do not have sys aid tied to my network. instead I have created logins for each user
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09/02/2010 23:54:34
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline
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Do you see the field called Users, in the Information Tab??
This message was edited 1 time. Last update was at 09/02/2010 23:57:33
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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10/02/2010 18:41:52
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Alfred.Bock
SysAider
Joined: 08/02/2010
Messages: 4
Offline
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Hi,
i see the field. Thanks for all your help.
works like a charm
thanks,
Alfred
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10/02/2010 19:05:40
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline
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Glad to have been able to make another community member happy.
Enjoy your SysAid!!!!
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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