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Generic Assets for all users  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]08/02/2010 23:29:31
    Subject: Generic Assets for all users
[Up]
Alfred.Bock
SysAider

SysAider from release 7 Australia
Joined: 08/02/2010
Messages: 4
Offline
Hi, I am currently using the free version of sysaid..

I was wondering. Is there away to allow generic assets to show up in the default SR request form..

When users log in to the system and go to submit service request there is a bar for assets, but all it says is not associated with asset.

what i need is for that list to be populated with the generic assets.

can anyone help me ?

Thanks.
[Post New]09/02/2010 18:56:17
    Subject: Generic Assets for all users
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
Alfred,

The asset will show up as soon as you associate the asset with the end user.

Just ensure that you specify how the asset is associated. Go to Preferences>End User Portal -- User's Asset determined by - Asset Owner etc.

This should resolve the issue.
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[Post New]09/02/2010 22:34:24
    Subject: Re:Generic Assets for all users
[Up]
Alfred.Bock
SysAider

SysAider from release 7 Australia
Joined: 08/02/2010
Messages: 4
Offline
I saw this but the thing is i need to associate these assets with multipls users . they are not owned by anyone in particular... i solved the issue ina around about way by chaging the level catagoies adding options through there but i would still like to know how to associated generic equipment with all users instead of just 1
[Post New]09/02/2010 22:51:29
    Subject: Generic Assets for all users
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
If you use the User field you can associate the asset with more than one person.

You can select multiple users for the same asset.

You then have the change the User's Asset determined by - Network User.

Give it a try and let me know.
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[Post New]09/02/2010 23:51:51
    Subject: Re:Generic Assets for all users
[Up]
Alfred.Bock
SysAider

SysAider from release 7 Australia
Joined: 08/02/2010
Messages: 4
Offline
Hi, can you give me the steps to associate an asset with multiple users, i am in asset managemnet but it only allows me to click on 1 person not select multiple people. i do not have sys aid tied to my network. instead I have created logins for each user
[Post New]09/02/2010 23:54:34
    Subject: Generic Assets for all users
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
Do you see the field called Users, in the Information Tab??

This message was edited 1 time. Last update was at 09/02/2010 23:57:33
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[Post New]10/02/2010 18:41:52
    Subject: Re:Generic Assets for all users
[Up]
Alfred.Bock
SysAider

SysAider from release 7 Australia
Joined: 08/02/2010
Messages: 4
Offline
Hi,

i see the field. Thanks for all your help.

works like a charm

thanks,
Alfred
[Post New]10/02/2010 19:05:40
    Subject: Generic Assets for all users
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
Glad to have been able to make another community member happy.

Enjoy your SysAid!!!!
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