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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 09/02/2010 11:46:00
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daved
SysAider
Joined: 12/06/2008
Messages: 24
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My survey link doesnt appear to be working but Im not sure how to fix it.
It looks like the problem is that the URL is ising port 8080 and it only works if I remove the port. The serverConf.xml file is configured for port 8080 because we are using IIS so Im not sure why it wont work on that port or what I need to do to fix it without breaking something else.
This message was edited 1 time. Last update was at 09/02/2010 11:53:21
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09/02/2010 19:58:13
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
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As a work around for now, have you tried replacing the parameter ${LinkToSurvey} in the end user notification with the actual link text which works in your environment?
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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09/02/2010 22:06:19
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daved
SysAider
Joined: 12/06/2008
Messages: 24
Offline
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There is a secureID at the end of the URL which I wouldnt be able to hard code. Im not sure what the ramifications are of doing it without the secureID parameter.
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09/02/2010 22:14:46
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
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Apologies!!!!!
Forgot about that one!!!!
# perplexed frown #
I wonder where the link detail comes from??!!!
Let me have a further dig..
Maybe the SUPPORT team can also contribute to this post!!!!
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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09/02/2010 23:27:38
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 887
Offline
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I once got problem with it... it turns out to be the security (zoning in ie) setting on the browser.
Not sure if THAT would solve your problem though.
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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10/02/2010 12:31:37
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Ori
SysAid support
Joined: 17/04/2008
Messages: 263
Location: Israel
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Hello Guys,
My guess is that you are using port 8080 (for the Tomcat) and just 80 for the IIS. If you will edit your ServerConf.xml and change the ServerURL to http://hostname:80 (instead of 8080), you will fix this issue,
You may need to restart your SysAid server service after that.
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SysAid support. |
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10/02/2010 17:03:13
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline
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Look at that!!!
The genius has spoken!!! 
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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10/02/2010 18:41:57
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daved
SysAider
Joined: 12/06/2008
Messages: 24
Offline
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The only reason its set to 8080 is because thats what we were told to do by Ilient support when implementing IIS over tomcat in order to use SSL.
I believe the clients are using the 8080 url so if I change the serverconfig to 80, how is that going to affect all the clients reporting to the server?
I did try configuring for port 80 and the URL for the survey now shows port 80 but the page still doesnt load. If I remove the port from the url it doesnt automatically log me on but the page does load.
Im wondering if the config file should be configured for 443 but again Im not sure what that going to do to the clients that are configured for 8080.
This message was edited 2 times. Last update was at 10/02/2010 18:48:16
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10/02/2010 19:07:00
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SysAid#1
SysAid Mod
Joined: 02/11/2008
Messages: 664
Location: Sydney, NSW, Australia
Offline
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@Ori
Now you have some explaining to do!!! 
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Logic takes you from A to B. Imagination takes you Everywhere!!!!
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11/02/2010 08:24:56
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Ori
SysAid support
Joined: 17/04/2008
Messages: 263
Location: Israel
Offline
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And i will 
daved, i'm not sure why and who told you to configure IIS just for the SSL (you can if you want too), I need to know few things first :
1. Your clients log in with 8080? if you are using SSL, it should be 443 no?
2. I need to see a copy of your serverconf.xml file + server.xml (can be found under ...\SysAidServer\tomcat\conf)
3. A screen shot of how you get the email notification with the "broken link"
Since i don't want you to share all your information here, i suggest you to open a service request to helpdesk@sysaid.com (Send me a PM for the number)
and i will post the solution here once we finish
Best Regards.
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SysAid support. |
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11/02/2010 09:04:53
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daved
SysAider
Joined: 12/06/2008
Messages: 24
Offline
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Per old ticket #228509, when we had it configured for 443, we couldnt install any client. The install would fail with an error message. At that time I was told to "deploy the agent using the Tomcat listening port (8080), not the IIS listening port (80)".
The clients have been deployed with http://myserver:8080 and thats with the config file is set to.
UPDATE:
I was about to open a new ticket on this but I wanted to make sure the server was set the way it had been when this started. I had changed it to https://myserver:8080 and https://myserver:443 yesterday to see if they would work and I just changed it back this morning. Its back to http://myserver:8080 and the survey link with 8080 is now working. How its any different than what it was before I started I have no idea. Ill have to keep an out on it and see if it stays working.
Thanks,
Dave
This message was edited 1 time. Last update was at 11/02/2010 09:17:41
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14/02/2010 13:11:26
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Ori
SysAid support
Joined: 17/04/2008
Messages: 263
Location: Israel
Offline
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If this reoccurs, you can always reply to your existing service request (it will reopen the case). You may also send me a PM as well.
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SysAid support. |
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