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alert status color  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]12/02/2010 06:01:14
    Subject: alert status color
[Up]
janvanegmond
SysAider


SysAider from release 6 Netherlands
Joined: 14/12/2009
Messages: 9
Location: Rotterdam
Offline
Hi,

I have 2 email accounts for a creating a SR (error and warning)
When a warning email is sent, the alert bullit should be orange.
When an error email is sent, the alert bullit must be red.
Do I have to create a rule or ....

Thanks.
[Email] [WWW]
[Post New]12/02/2010 06:09:12
    Subject: alert status color
[Up]
BJINS
SysAid Wiz


SysAider from release 5.5 United Kingdom Pathfinder
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
janvanegmond,

The bullet colour is set by the priority, so you need to have the settings to change the priority to the appropriate level for that incoming email. High = Orange, Very High=Red.

Does that solve your problem?

M
When the going gets tough, the tough get SysAid
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