customize list compagny

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customize list compagny

Forum Index » SysAid Installation & Beyond

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18/02/2010 06:26:23

Subject: customize list compagny

janvanegmond
SysAider

Joined: 14/12/2009
Messages: 9
Location: Rotterdam
Offline

Hi,

I want to make a customized list for selecting a compagny in Helpdesk -> List
Where can I find the info for creating this?

Thank you.

18/02/2010 18:22:59

Subject: Re:customize list compagny

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi janvanegmond,

In order to add a Company filter to the the software products List, please do the following:

1. Go to Help Desk -> List and click on the “Customize List” button (blue cogwheel icon).

2. In the Customize List window, click on “Add” (to the right of Filter Menus) and enter the following information in the appropriate fields:

Name: Company (any name of your choice)
List Field: u.company
Lookup Table: company
Lookup Field: company_id
Lookup Caption: company_name

3. Click on “Close”.

4. Back in the Customize List window, you can save this “view” as a new view name, so you can always go back to the DEFAULT view if this one does does work.

5. Click on “Save”.

Best Regards,
Itay

22/02/2010 08:23:00

Subject: Re:customize list compagny

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi Jan,

It works, thank you.
What about the field u.company because I do not understand the prefix u.
Is this a generated sql script?

Can I put this new field before the second field "Active"

Cheers,

Jan

Yes, this is an SQL query.
"u." represent the user table.
"company" represent the columns.

Best Regards,
Itay

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