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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 23/02/2010 13:45:54
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Rodrigo Catarino
SysAider
Joined: 28/01/2010
Messages: 10
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Hi,
Three weeks ago i have installed and configured my sysaid server, it was working perfectly till a few days ago.
There were no changes/configurations/updates made to the machine or sysaid.
At this moment i cannot even see the login window, with a 404 not found.
At the server i am trying to open "C:\Program Files\SysAid\IliTask.exe" -TaskType 1 -TaskParam "Set None" -TaskParamInt 200 with the shortcut at the desktop and nothing happens.
I have checked sysaid logs and i found this:
18/Fev/2010 18:58:00 org.apache.tomcat.util.threads.ThreadPool logFull
INFO | jvm 1 | 2010/02/18 18:58:01 | SEVERE: All threads are busy, waiting. Please increase maxThreads or check the servlet status75 75
INFO | jvm 1 | 2010/02/18 18:58:09 | Exception in thread "pool-1-thread-1" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/18 18:58:09 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/18 18:58:09 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/18 18:58:09 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/18 18:58:09 | at java.lang.Thread.run(Unknown Source)
Then i have increased the maxProcessor at the server.xml file to 500
Have reebooted and still nothing.
I have also found lots of things like this: (and the number keeps rising)
INFO | jvm 1 | 2010/02/23 17:47:01 | 23/Fev/2010 17:47:01 org.apache.commons.modeler.Registry loadRegistry
INFO | jvm 1 | 2010/02/23 17:47:01 | INFO: Loading registry information
INFO | jvm 1 | 2010/02/23 17:47:01 | 23/Fev/2010 17:47:01 org.apache.commons.modeler.Registry getRegistry
INFO | jvm 1 | 2010/02/23 17:47:01 | INFO: Creating new Registry instance
INFO | jvm 1 | 2010/02/23 17:47:02 | 23/Fev/2010 17:47:02 org.apache.commons.modeler.Registry getServer
INFO | jvm 1 | 2010/02/23 17:47:02 | INFO: Creating MBeanServer
INFO | jvm 1 | 2010/02/23 17:47:02 | 23/Fev/2010 17:47:02 org.apache.coyote.http11.Http11Protocol init
INFO | jvm 1 | 2010/02/23 17:47:02 | INFO: Initializing Coyote HTTP/1.1 on port 8080
INFO | jvm 1 | 2010/02/23 17:47:02 | Starting service Tomcat-Standalone
INFO | jvm 1 | 2010/02/23 17:47:02 | Apache Tomcat/4.1.24-LE-jdk14
INFO | jvm 1 | 2010/02/23 17:55:35 | log4j:WARN No appenders could be found for logger (org.quartz.simpl.SimpleThreadPool).
INFO | jvm 1 | 2010/02/23 17:55:35 | log4j:WARN Please initialize the log4j system properly.
INFO | jvm 1 | 2010/02/23 17:56:59 | Exception in thread "pool-1-thread-1" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 17:56:59 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:56:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:56:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:56:59 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | Exception in thread "pool-1-thread-2" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 17:58:02 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:58:02 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | Exception in thread "pool-1-thread-3" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 17:59:05 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 17:59:05 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | Exception in thread "pool-1-thread-4" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:00:29 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:00:29 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | Exception in thread "pool-1-thread-5" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:02:14 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:02:14 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | Exception in thread "pool-1-thread-6" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:03:17 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:17 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | Exception in thread "pool-1-thread-7" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:03:59 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:03:59 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | Exception in thread "pool-1-thread-8" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:04:41 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:04:41 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | Exception in thread "pool-1-thread-9" java.lang.NullPointerException
INFO | jvm 1 | 2010/02/23 18:05:23 | at com.ilient.chat.g.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2010/02/23 18:05:23 | at java.lang.Thread.run(Unknown Source)
Does anyone have a clue about this?
Best regards,
Rodrigo Catarino
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24/02/2010 05:21:23
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 901
Offline
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Either log4j.xml or log4j.properties is NOT found in the classpath. Placing the log4j configuration file in the applications classpath should solve the issue.
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That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy |
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24/02/2010 05:48:13
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Rodrigo Catarino
SysAider
Joined: 28/01/2010
Messages: 10
Offline
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Hi Obelix,
Thanks for your fast help.
What should i do exactly?
Best regards,
Rodrigo Catarino
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24/02/2010 05:50:43
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
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Hey Rodrigo Catarino,
Send us an email to helpdesk@sysaid.com and attach the following files for our review :
...\SysAidServer\root\WEB-INF\logs (entire folder, zipped)
...\SysAidServer\logs\wrapper.log
...\SysAidServer\tomcat\logs
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SysAid support. |
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24/02/2010 17:49:33
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jstevensadlib
SysAider
Joined: 31/07/2008
Messages: 1
Offline
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Having a similar issue here though on a dev environment that we use for testing upgrades
one additional item to note for us the SysAid server service also stops after about 13 minutes.
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25/02/2010 04:59:32
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Rodrigo Catarino
SysAider
Joined: 28/01/2010
Messages: 10
Offline
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Hi,
My colleague have tried this:
- added new activation.xml C:\Program Files\SysAidServer\root\WEB-INF\conf (old activation.xml should only expire 02-28-2010)
- moved out from the folder C:\Program Files\SysAidServer\root\WEB-INF\logs all the existing logging (xml and log files)
After this if we check the new log files created we have:
2010-02-25 09:14:45,040 [WrapperStartStopAppMain] INFO com.ilient - Starting SysAid....
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - License found: ActivationAccountID: PSASines
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - Expiration date: 2010-03-23
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - ActivationAssets: 120
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - ActivationEndUsers: 120
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - ActivationAdmins: 3
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - ActivationManagers: 0
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - ActivationMonitoring: 0
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - CMDB: false
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - Task_And_project: false
2010-02-25 09:14:45,446 [WrapperStartStopAppMain] INFO com.ilient - ITIL: false
2010-02-25 09:14:45,634 [WrapperStartStopAppMain] INFO com.ilient - SysAid Version: v6.5.05
2010-02-25 09:15:06,696 [WrapperStartStopAppMain] ERROR com.ilient - Cannot connect to database on startup. Waiting 30 seconds to re-try: Connection timed out: connect
2010-02-25 09:15:57,664 [WrapperStartStopAppMain] ERROR com.ilient - Cannot connect to database on startup. Waiting 30 seconds to re-try: Connection timed out: connect
Each of the retries to open sysaid a new entry in the log file is added:
[WrapperStartStopAppMain] ERROR com.ilient - Cannot connect to database on startup. Waiting 30 seconds to re-try: Connection timed out: connect
We add a specific connection to our SQL Sysaid instance could it be that somehow the configuration was lost, where can we check for those parameters within the configuration files?
Our SQL server is working perfectly.
Any clue?
Regards,
Rodrigo Catarino
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25/02/2010 05:26:22
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
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Open the ...\SysAidServer\root\WEB-INF\conf\serverconf.xml file and search for the DB tags.
For SQL backend, you need to have this syntax :
<dbConf>
<dbDriver>net.sourceforge.jtds.jdbc.Driver</dbDriver>
<dbUrl>jdbc:jtds:sqlserver://localhost:1433/sysaid</dbUrl>
<dbUser>sa</dbUser>
<dbPassword>password</dbPassword>
<dbType>mssql</dbType>
<dbEncoding>utf-8</dbEncoding>
<dbMultiply>false</dbMultiply>
<dbMainName>ilient</dbMainName>
</dbConf>
You may replace "localhost" with your sql server, "sysaid" with your database name and make sure that you are able to login with the sa / password
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SysAid support. |
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25/02/2010 10:52:21
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Rodrigo Catarino
SysAider
Joined: 28/01/2010
Messages: 10
Offline
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Hi Ori,
Thanks for your reply!
I have followed your instructions although it is not working yet.
[EDIT] I have noticed that a few minutes after the sysaid server service stops. I force the service to start, it starts and then i try to open sysaid and nothing happens.
Do you have any suggestions?
Regards,
Rodrigo
This message was edited 1 time. Last update was at 25/02/2010 10:56:27
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25/02/2010 11:10:30
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Ori
SysAid Customer Relations
Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
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If this is the case, i prefer to schedule remote session with you for this. Since you already opened a service request for that, please reply to it and let us know when would it be the best time for you to schedule this.
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SysAid support. |
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