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This month's tip

Forum Index » SysAid Installation & Beyond

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02/03/2010 05:32:09

Subject: This month's tip

sarah
VP Customer Relations

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 14/04/2008
Messages: 472
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While I hope that by now SysAid has become central to your IT department's activities, I'm sure that it's not the only tool or application that you use on a day-to-day basis. With SysAid's API capability, you can streamline your use of different applications into a centralized location to help you better see and manage "the bigger picture."

With API, different machines, applications, and software can communicate with SysAid and automatically submit service requests when needed. Here are two examples of how this can come in handy:

1. From your backup software, the API function can automatically submit a service request to SysAid in the event of a backup failure.

2. API can also help you work with your ERP application much more efficiently. For example, when you've placed a purchase request for a computer but certain information is missing, your ERP application can automatically submit a service request requesting this information. In another case, if your ERP usually receives automatic communication and suddenly fails to receive information, it can submit a service request for the immediate attention of your IT department.

These are just a few examples; the ways you can use API are pretty much limitless, and I'm sure you can get much more creative! For all of the details about how you can get started API, check out this Community post - it gives you the links, scripts, and details you need to set it up. In case you need any help, please contact our support team at support@sysaid.com - we're happy to help you set it up and maximize all of SysAid's added functionalities!

This message was edited 1 time. Last update was at 02/03/2010 06:14:30

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