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Knowledge base blank for end users  XML
Forum Index » End User Portal & Knowledgebase
 
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[Post New]11/03/2010 11:42:35
    Subject: Knowledge base blank for end users
[Up]
SilentMike
SysAider

SysAider from release 6.5
Joined: 11/02/2010
Messages: 6
Offline
Hello,

When an administrator accesses the knowledge base, the page loads and works fine. But when an end user opens the page, the page is blank and nothing loads. Does anyone know how to fix this?

Mike
[Post New]12/03/2010 04:11:26
    Subject: Re:Knowledge base blank for end users
[Up]
Tex
Elite SysAider

SysAider from release 7.5
Joined: 21/12/2009
Messages: 131
Offline
Hello SilentMike

Sysaid has two types of knowledge base:
one for the administrators (often refered to ass the knowledge base)
and one for the end users (often refered to as FAQsor Self Service)

When you add to the knowledge base you have the option to add to either of these or both. Please check that you have added your knowledge base items to both.

Tex
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This message was edited 1 time. Last update was at 12/03/2010 04:13:08
[Post New]12/03/2010 08:23:55
    Subject: Re:Knowledge base blank for end users
[Up]
SilentMike
SysAider

SysAider from release 6.5
Joined: 11/02/2010
Messages: 6
Offline
Tex,

I understand that there are two different knowledge bases, but the problem is that when an end user loads the knowledge base, the page is blank. There is nothing there, just a blank white page.

Has anyone had this problem?

Any help would be very welcome.

Mike
[Post New]07/01/2011 05:31:27
    Subject: Re:Knowledge base blank for end users
[Up]
KingIdler
SysAider


SysAider from release 7.5 South Africa
Joined: 20/07/2010
Messages: 1
Offline
Hi peeps

I also have this issue. Non-Admins, after logging into the End User Portal, that goes directly to Self Service is served a blank page.

If the user goes to "Submit a Service Request" then click on the Back button (Browser or SYSAid) then only is Self Service page served as it is supposed to.

We're running v7.5.03

Could be a bug, at least you can email your users instructions how to access it until its fixed.

Chairs!

[Post New]11/01/2011 07:11:41
    Subject: Re:Knowledge base blank for end users
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 733
Offline
Dear KingIdler,

Can you please try to clear cash on your browser (ctrl + r) or accesses the knowledge base from different browsers and from workstations. if it is still the same please contact us at helpdesk@sysaid.com and we will investigate your unique issue.

We are looking forward to hearing from you.
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