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how to create a friendly URL for sysaid?  XML
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[Post New]13/03/2010 07:21:40
    Subject: how to create a friendly URL for sysaid?
[Up]
nvisibl
SysAider

SysAider from release 5.5 United Kingdom
Joined: 30/07/2008
Messages: 43
Offline
currently i'm running sysaid by accessing via http://xxx.xxx.xxx.xxx:8080

how do i change this to be accessed via a friendly URL like http://helpdesk ?

many thanks
[Post New]13/03/2010 08:03:44
    Subject: Re:how to create a friendly URL for sysaid?
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi nvisibl,

You can use the server name instead of his IP or\and redirect to helpdesk:8080 to your SysAid Server.
Best Regards,
Itay
[Post New]13/03/2010 08:54:48
    Subject: Re:how to create a friendly URL for sysaid?
[Up]
nvisibl
SysAider

SysAider from release 5.5 United Kingdom
Joined: 30/07/2008
Messages: 43
Offline
thanks

in which way do i do the redirect? i'm thinking in terms of DNS where maybe i'd create an A record with host name helpdesk to point to the computer name that hosts sysaid? but with this i can't include the port numbers 8080 in the DNS record, and the default port 80 is already being used by another service on the computer
[Post New]17/03/2010 06:58:02
    Subject: Re:how to create a friendly URL for sysaid?
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 901
Offline
These are another definition of redirection
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy
[Post New]17/03/2010 06:59:02
    Subject: how to create a friendly URL for sysaid?
[Up]
BJINS
SysAid Wiz


SysAider from release 5.5 United Kingdom Pathfinder
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
nvisibl,

What web-server are you using?

M
When the going gets tough, the tough get SysAid
[MSN]
[Post New]17/03/2010 07:48:09
    Subject: Re:how to create a friendly URL for sysaid?
[Up]
nvisibl
SysAider

SysAider from release 5.5 United Kingdom
Joined: 30/07/2008
Messages: 43
Offline
thanks guys
i'm not sure which web server.... its whatever one that is installed by dafult when installing sysaid on an XP workstation?
[Post New]17/03/2010 08:48:22
    Subject: how to create a friendly URL for sysaid?
[Up]
BJINS
SysAid Wiz


SysAider from release 5.5 United Kingdom Pathfinder
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
kk, in that case you need to add an A record and point it to the necessary machine for the helpdesk.etc domain name. You may need to create an HTML refresh page on port 80 to refresh to your helpdesk port. If you contact SysAid support they should be able to do this with you. helpdesk@sysaid.com

M
When the going gets tough, the tough get SysAid
[MSN]
[Post New]17/03/2010 08:51:23
    Subject: Re:how to create a friendly URL for sysaid?
[Up]
nvisibl
SysAider

SysAider from release 5.5 United Kingdom
Joined: 30/07/2008
Messages: 43
Offline
much appreciated thanks
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