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Slow Response when Changing Status of a Change  XML
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[Post New]14/03/2010 10:48:40
    Subject: Slow Response when Changing Status of a Change
[Up]
Tryfon
SysAider

SysAider from release 6 Cyprus Pathfinder
Joined: 05/03/2010
Messages: 11
Offline
I would be very grateful if anyone has come across the following problem and have a suggestion as to how to overcome it.

Whenever I try to change the status of a 'Change' (the Change is linked to an incident) the system behaves very very slow

After a long time, I get the meesage ' Cannot Update Service Request, because someone else updated it'


Many thanks
Tryfon

This message was edited 2 times. Last update was at 14/03/2010 11:04:06
[Post New]17/03/2010 08:41:55
    Subject: Re:Slow Response when Changing Status of a Change
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi Tryfon,

Which browser are you using?
Try different browsers and you can also reset the settings or clean the cache of your browser.
Is it happening only on your machine?
Which version of SysAid are you using?
Best Regards,
Itay
[Post New]17/03/2010 09:24:32
    Subject: Re:Slow Response when Changing Status of a Change
[Up]
Tryfon
SysAider

SysAider from release 6 Cyprus Pathfinder
Joined: 05/03/2010
Messages: 11
Offline
Hi Itay,

Thanks for your attention for this issue.

Please note that I have just been updated by a colleague that the issue has been resolved after applying the version v6.6.01

Many thanks.
Tryfon
[Post New]26/07/2011 10:42:29
    Subject: Re:Slow Response when Changing Status of a Change
[Up]
kimmey
Super SysAider

SysAider from release 6.5 United Kingdom
Joined: 19/04/2010
Messages: 83
Offline
Hi all
I have just updated to V8 and I am getting this error in Change Requests. Have tried different browser, clearing cache and tidy/shrink database, all to no avail.
Any help please?
[Post New]03/08/2011 16:03:48
    Subject: Slow Response when Changing Status of a Change
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi kimmey,

Please send email to helpdesk@sysaid.com or open an SR in http://helpdesk.ilient.com regarding this issue with short description, link to the post and the support team will contact you.

Also add the following:
Relevant screenshots.
...\SysAidServer\root\WEB-INF\logs folder (zipped)
...\SysAidServer\root\WEB-INF\conf\serverConf.xml
...\SysAidServer\tomcat\logs folder (ziped)
...\SysAidServer\logs folder (ziped)
Best Regards,
Itay
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