View Service Requests in Chat Window not working Bug # 5893

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View Service Requests in Chat Window not working Bug # 5893

Forum Index » SysAid Chat

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04/05/2010 17:35:36

Subject: View Service Requests in Chat Window not working Bug # 5893

5.7FSN
Elite SysAider

SysAider from release 7

Joined: 15/04/2010
Messages: 243
Offline

(version 6.5)

Under the Chat window in the general details section there's a subsection to add a new SR or change the SR tied to the Chat. Under that it indicates how many active SR's that user has. Test user has 3 out of 3 active. Clicking on the link to view those said SR's comes up with no records found. Is there a filter/setting somewhere that might gotten changed that would take away seeing the records this way?

Screenshots. Thanks

This message was edited 1 time. Last update was at 23/08/2010 10:10:03

10/05/2010 21:31:20

Subject: Re:View Service Requests in Chat Window not working

5.7FSN
Elite SysAider

SysAider from release 7

Joined: 15/04/2010
Messages: 243
Offline

Anyone?

13/05/2010 09:57:12

Subject: Re:View Service Requests in Chat Window not working

5.7FSN
Elite SysAider

SysAider from release 7

Joined: 15/04/2010
Messages: 243
Offline

Additional Notes: THis doesn't even work on our test site using the beta version? Has been mentioned to me it worked before we added the second domain to sysaid..

Thanks for any insight.

16/08/2010 18:18:55

Subject: Re:View Service Requests in Chat Window not working

5.7FSN
Elite SysAider

SysAider from release 7

Joined: 15/04/2010
Messages: 243
Offline

Are there any updates on this? When Adam R last did a RC session we discovered the link was removing the "\" from the username, and therefore was looking for nonexistant users (domainmatth, instead of the correct domain\matth)

Thanks guys.

Matt

19/08/2010 14:41:23

Subject: Re:View Service Requests in Chat Window not working

LiranCohen
Super SysAider

Joined: 21/04/2010
Messages: 70
Offline

Hi - 5.7FSN,

What SysAid version do you have ?
If you can add your SysAid edition it will be grate.

Thanks.

Liran -

19/08/2010 14:45:35

Subject: Re:View Service Requests in Chat Window not working

5.7FSN
Elite SysAider

SysAider from release 7

Joined: 15/04/2010
Messages: 243
Offline

I have the current Pro + version 7.0.05 I was emailed to say sysaid reproduced the error on there end, and with hopes to have fixed by OCt release.

23/08/2010 10:51:02

Subject: View Service Requests in Chat Window not working Bug # 5893

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi 5.7FSN,

This is known issue #5893 and we are hoping to resolve this in our next version v7.5.

We will update you once the fix will be release.

Best Regards,
Itay

23/08/2010 14:00:48

Subject: Re:View Service Requests in Chat Window not working Bug # 5893

5.7FSN
Elite SysAider

SysAider from release 7

Joined: 15/04/2010
Messages: 243
Offline

Thanks Itay

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