Item Attachment troubles

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Item Attachment troubles

Forum Index » SysAid CSS Forum

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04/05/2010 18:58:37

Subject: Item Attachment troubles

APN
Super SysAider

Joined: 15/12/2008
Messages: 69
Location: New Zealand
Offline

Hi all
I have recently imported our Equipment Database (clunky 2500 row excel spreadsheet) into SysAidCSS. That was 'fun' in its self, but got it all in, and works fine.

I am now linking these items when a support call comes in, so we get a track of how many calls we get associated with particular equipment or "Items" in sysaid.

I am finding attaching an item very frustrating... I open a SR and put in the details etc, then click on the "Item Attachment" "Change" button which opens a popup window where I then find the item and select it...this is the frustrating part.

There are drop down fields at the top "Item Type" "Status" "Owner" "Location" "Category" "Sub Category" where I can filter the equipment/items.
Three of the fields seem to be dynamically pre selected (Location, Category and Sub Category), sometimes I think it is looking at what I have selected in the SR, and other times it is just the previous selection I made when I was in this window last.
Either way it is ALWAYS! wrong, and I have to change all three feilds before I can just use the filter search box.

What I want is for it to see what location I have selected in the SR, and list only the items at that location.

Is this posible, if not, can it then show the default ALL equipment and then I can add filters as I wish, rather than always having to reset all the fields to then search...very annoying process.

This is the URL of the popup window which looks like it is trying to be smart with parameters, but is causing me work:
http://myaccount.sysaidcss.com/SelectCI.jsp?${list.category.caption}=Desktop&${list.subCategory.caption}=Keyboard

look forward to any help or suggestinos on how I can improve this process.

Cheers

APN

Aotearoa Peoples Network
http://www.aotearoapeoplesnetwork.org

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