Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Group question  XML
Forum Index » Helpdesk
 
Author Message
[Post New]16/07/2008 11:13:26
    Subject: Group question
[Up]
sleeper
SysAider

SysAider from release 5.1 United States
Joined: 11/07/2008
Messages: 14
Offline
I'm trying to set up routing to a group. I created the group TEST put two users in such group. Then in routing I want all request for such group to assigned to eitherthe group or the people in the group. Am I doing something wrong? Is this possible?
[Post New]16/07/2008 15:58:54
    Subject: Group question
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Is this group contain administrators?

In SysAid, you can assign groups to service requests, but only administrator users in those groups will receive notifications about it.

Does your groups contain administrators?
Pushing IT forward
[Post New]16/07/2008 16:29:21
    Subject: Re:Group question
[Up]
sleeper
SysAider

SysAider from release 5.1 United States
Joined: 11/07/2008
Messages: 14
Offline
Both users are administrators
[Post New]17/07/2008 12:33:15
    Subject: Group question
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Can you tell me if in the service requests the group members should receive a notification about, the group name appear under "admin group"?

Pushing IT forward
[Post New]01/03/2010 14:21:04
    Subject: Re:Group question
[Up]
MarcuS
SysAider

SysAider from release 6.5
Joined: 24/02/2010
Messages: 2
Offline
I have a similar issue, I've created another group for another department and I have put an admin there. That administrator can see all the tickets created regardless of what group they are in. For example, Helpdesk has it's own SR inbox seperate from the Networking department. If a administrator from that "Network department" group logs in to check their SR inbox, they would see all the SR's from helpdesk. Plus there is no Assign to: group option, only able to assign to admin users.
[Post New]01/03/2010 16:08:48
    Subject: Group question
[Up]
SysAid#1
SysAid Mod


SysAider from release 6.5 Pathfinder
Joined: 02/11/2008
Messages: 702
Offline
G'Day Marcus,

You need to change the admin permissions to ensure they can only view and modify SR's "User and Groups Only"

Have you included the field in the SR View "Admin group"
[Email]
Forum Index » Helpdesk
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Skype account:ilient
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   02:00 AM - 04:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use