EMail ticket with multiple recipients

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EMail ticket with multiple recipients

Forum Index » SysAid CSS Forum

Author

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02/06/2010 14:42:14

Subject: EMail ticket with multiple recipients

nrybacki
SysAider

SysAider from release 6.5

Joined: 22/02/2010
Messages: 17
Location: Harrisburg, PA
Offline

This happened recently and I would like to now if there is a way to prevent it. A viewer (we are a TV/Radio station) sent an email to the CEO, customer service and another email address. The CEO and the Customer Service rep both replied, WITH CONFLICTING ANSWERS! Is there any way that SysAid can display more of the header information so the CS rep would have known about the multiple recipients? Has anyone else had this problem and solved it?

Thanks, Nancy

Thanks much, Nancy

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