| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 15/06/2010 03:19:17
|
Oded M
SysAid Director of Product Management
Joined: 28/05/2008
Messages: 727
Offline
|
Hi All,
If you enter the IT Benchmark and press the save and update statistics button you will get the [size=18]new [/size]results that we just published
Enjoy !
Oded
This message was edited 3 times. Last update was at 11/01/2011 04:13:54
|
|
|
05/09/2010 08:39:07
|
Oded M
SysAid Director of Product Management
Joined: 28/05/2008
Messages: 727
Offline
|
New Statistic results are now available !
Oded
|
|
|
18/11/2010 02:13:26
|
Oded M
SysAid Director of Product Management
Joined: 28/05/2008
Messages: 727
Offline
|
IT Benchmark results are updated !
The results currently show the world wide SysAider statistics for September 2010.
Some of you asked why there is a delay in the results, I would like to explain :
The statistics are gathered once a month and the analysis is done on the previous month to ensure that the month is properly closed and the activity for that month is final. (One example could be : you may still re-open a ticket a few days after it was closed and this may happen between months)
So at the end of October we have all September info and start the data cleaning and all other statistical processes that run to produce the final results.
So that is why the first/second week of November shows September stats.
We are working on optimizing the process to be able to produce quality results sooner, but the monthly activity usually is important as a full month activity and less which exact month – I know that during holiday times etc.. the months act differently – but due to amount of stats collected the averages aren’t affected much due to these seasonable changes.
When you enter IT benchmark screen you should be able to see September results - if not - click the save and update statistics button.
Regards,
Oded
|
|
|
09/06/2011 04:39:16
|
Oded M
SysAid Director of Product Management
Joined: 28/05/2008
Messages: 727
Offline
|
Hi All,
New updated statistics are now available (Data : April 2011)
We are starting to get some good statistics on the new measurement Asset Vs Admin ration which was added with release 8.0, once we have enough data to compile into worldwide statistics we will update out IT Benchmark
Enjoy !
Oded
|
|
|
11/08/2011 07:42:23
|
Boycie
SysAider
Joined: 14/08/2009
Messages: 6
Offline
|
Hi,
The Statistics do not appear to be updating from December 2010. We do use an Ironport security appliance on our network which may possibly be blocking this, do you have details of which URL this info is called from?
|
|
|
11/08/2011 10:32:13
|
Oded M
SysAid Director of Product Management
Joined: 28/05/2008
Messages: 727
Offline
|
Hi Boycie,
nothing special, it just needs http access to ilient.com,
You can try clicking on other measurements in the list to see if they are updated, sometimes its a browser cache issue.
If not you can click the savee and updpate statistics button and then go check sysaid log files for specific errors, or contact support for further investigation.
Regards,
Oded
|
|
|
28/08/2011 13:43:47
|
Oded M
SysAid Director of Product Management
Joined: 28/05/2008
Messages: 727
Offline
|
Just updated the statistics and you can now see June 2011
If you don't see June data - click the save and update statistics and then navigate to the different measurements
Oded
|
|
|
16/01/2012 08:55:41
|
Oded M
SysAid Director of Product Management
Joined: 28/05/2008
Messages: 727
Offline
|
Just wanted to drop you a note that we just finalized and published SysAid IT Benchmark Nov 2011 results!
They are available under IT Benchmark menu - you can click the save and update statistics button if you don't see the Nov results
Regards,
Oded
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
