Problem with Logo on first page

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Problem with Logo on first page

Forum Index » Community Related Issues

Author

Message

26/07/2010 06:35:29

Subject: Problem with Logo on first page

GMIX
SysAider

SysAider from release 7

Joined: 04/06/2010
Messages: 14
Offline

Hey SysAid Community,

I have include a SSL-Certification into SysAID. if I go now via HTTPS on to my SysAid, i can not see the my Logo in the corner. It is only with the IE8. With Firefox and IE7 is everything fine.
If I use HTTP, I can see my Logo.

Could somebody help me?

Thanks

26/07/2010 08:14:12

Subject: Re:Problem with Logo on first page

LiranCohen
Super SysAider

Joined: 21/04/2010
Messages: 70
Offline

Hi GMIX .

Can you confirm that your logo file is located on the same link as it is under :
Customize > Appearance > Main Logo URL.

In case it is, Try to create a new folder under “C” drive by the name “MyCompanyLogo” and save the logo under this folder.
On Customize > Appearance > Main Logo URL insert “ C:\MyCompanyLogo\YourLogoName.png ( make sure it is a png file).
Save and Reload templates.

Please let us know if that resolves your issue. Looking froward to your response.

Liran -

27/07/2010 02:35:06

Subject: Re:Problem with Logo on first page

GMIX
SysAider

SysAider from release 7

Joined: 04/06/2010
Messages: 14
Offline

If I try to change the location to the Logo it says that SysAid can't find the .png file.

If I use a Logo from our website, everything is fine but with IE8 and via https I cant see the Logo

---- I just see that the IE8 asks me if only the secure elements of the website should be shown or not. If I say NO I can see the Logo.

Can I Bypass this?

This message was edited 1 time. Last update was at 27/07/2010 02:52:36

30/08/2010 11:41:32

Subject: Re:Problem with Logo on first page

LiranCohen
Super SysAider

Joined: 21/04/2010
Messages: 70
Offline

I thing you can bypass this.
It seems like a security warning from the IE and it will not effect nether your SysAid or your IE security level.

Liran

31/08/2010 02:18:04

Subject: Re:Problem with Logo on first page

GMIX
SysAider

SysAider from release 7

Joined: 04/06/2010
Messages: 14
Offline

well i found a "stupid" way to get of it.

I just change the original SysAid-Logo file with our file (with the same file name).

Well, now it works because it will be presented via HTTPS and their are no warings.

Thanks a lot

31/08/2010 02:36:41

Subject: Problem with Logo on first page

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi GMIX,

I understand that it's working now but basically what you need to do is to save it in ...\SysAidServer\root\ then go to Customize > Appearance > in the logo URL please right only the LogoName.XXX (it is case sensitive) > Save > Reload Template.

Best Regards,
Itay

31/08/2010 02:44:06

Subject: Re:Problem with Logo on first page

GMIX
SysAider

SysAider from release 7

Joined: 04/06/2010
Messages: 14
Offline

Well, what can i write now

THANKS!

this is exactly what i needed. I always type the hole path to the Logo file.

Nice now it works.

Forum Index » Community Related Issues

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Skype account:ilient
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   02:00 AM - 04:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software