Unable to Remote Control PCs

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Unable to Remote Control PCs

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29/07/2010 08:43:04

Subject: Unable to Remote Control PCs

Phil Stratford
SysAider

SysAider from release 5.6

Joined: 06/04/2009
Messages: 37
Location: Liverpool, UK
Offline

I thought I'd already posted a topic about this problem but I can't find it now so maybe I didn't!

The problem I'm having is that for the last few weeks whenever I try to remote control a PC, after the user clicks the 'Accept' button they then get a message saying "There is another instance of SysAidRC* already running". The remote control session is never established. This happens even after a reboot so it's not as if there is an old RC session still live.

Remote control used to work perfectly every time but now this problem happens every time, on every computer I try and control so I can't RC anymore!

*or something similar!

01/08/2010 03:09:06

Subject: Re:Unable to Remote Control PCs

itayH
SysAid support

Joined: 23/09/2009
Messages: 843
Online

Hi Phil Stratford,

Please uninstall\undeploy the SysAid Agent from the asset. Upgrade your SysAid Server to the latest v7.0.05, download and install the new SysAid Admin Tools from Preferences > Download and deploy this version.

Let us know if this resolved your RC issues please.

Best Regards,
Itay

02/09/2010 08:58:50

Subject: Re:Unable to Remote Control PCs

Phil Stratford
SysAider

SysAider from release 5.6

Joined: 06/04/2009
Messages: 37
Location: Liverpool, UK
Offline

Oops, I missed your reply to this! The problem seems to be happening with all of our assets. Is there a way to uninstall the agent on all clients and reinstall it from the server?

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