MONITORING ASSET shows RED even though it is pingable. Where does sysaid get its IP

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MONITORING ASSET shows RED even though it is pingable. Where does sysaid get its IP - DNS Details?

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02/08/2010 03:44:00

Subject: MONITORING ASSET shows RED even though it is pingable. Where does sysaid get its IP - DNS Details?

RobertP
SysAider

SysAider from release 6.5

Joined: 02/08/2010
Messages: 1
Offline

We have been using sysaid quiet a while now. When we got it first we set all our monitoring up with no problems and as we have expanded we had more servers. I now want to add these to be monitored. I can add the asset and set the monitoring up but it comes back as red eventhough the machine is ip and running. What I dont understand is how it gets the IP for the asset, if it uses DNS and or AD it should see the machine.

Can someone please help, it used to be so nice and easy to add a assett and get it to be monitored.

Thank alot

RobP

03/08/2010 11:36:29

Subject: MONITORING ASSET shows RED even though it is pingable. Where does sysaid get its IP - DNS Details?

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi RobP,

If you have monitoring issues and you are not in v7.0.05 please upgrade from here:
http://www.ilient.com/release-upgrades.htm
Also make sure to upgrade your SysAid Agent on the assets.

Please let us know if this resolves your issue.

This message was edited 2 times. Last update was at 03/08/2010 11:43:20

Best Regards,
Itay

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