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Why do small companies need SLA management?  XML
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[Post New]12/08/2010 09:55:21
    Subject: Why do small companies need SLA management?
[Up]
LauraB
SysAid Marketing

Joined: 01/07/2009
Messages: 106
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Ever wondered why small companies might need SLA management? Never knew that your IT department is actually a lot like a bakery? SysAid's very own Director of Product Management Oded Moshe has all the answers in his new post on the TechRepublic blog! Read why SLA mangement is important in small companies, too ...
[Post New]25/08/2010 02:58:32
    Subject: Why do small companies need SLA management?
[Up]
Obelix
SysAid Wiz


SysAider from release 3.1 Indonesia Pathfinder
Joined: 12/06/2008
Messages: 901
Offline
SLA has little thing to do with size.
It has EVERYTHING to do with the culture... and since culture means people it won't matter be it in a garage shop or multibillion integalactic corporates.

The main drive of SLA is that parties are "motivated" to do their job by mapping the competency into the legal domain. SLA means shit in spots with "challenged" government (read:law enforcement).

Scale it down...
SLA means shit in corporates with "challenged" management.
That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy
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