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Management Portal  XML
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[Post New]17/08/2010 11:22:22
    Subject: Management Portal
[Up]
reneinsa
SysAider

SysAider from release 6 South Africa
Joined: 18/06/2009
Messages: 23
Location: Cape Town
Offline
Hi

I loaded new licenses for end-users, and now cannot access the management portal?

Please help

Thanks
[Post New]19/08/2010 12:23:15
    Subject: Re:Management Portal
[Up]
LiranCohen
Super SysAider


SysAider from release 6.5 Israel
Joined: 21/04/2010
Messages: 70
Offline
Hi Mr reneinsa

In case you have a permanent license, Please replace your old license with your new one.
In case this is a secondary activation, you have to put both xml's files under ...\SysAidServer\root\WEB-INF\conf

For any other scenario, Restart the SysAid service and open a service request at http://helpdesk.ilient.com.
Send us a screen-shot from Preferences> About as long as your entire logs folder (Zipped) from :
...\SysAidServer\root\WEB-INF\logs

Liran -
[Email] [WWW] [MSN]
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