Question:
Can videos be embedded into a SysAid knowledgebase article?
Answer:
According to the SysAid forum post http://www.ilient.com/Sysforums/posts/list/2144.page#10148, a test video can be embedded into a knowledge base item by adding the following HTML code to the post:
<object width="425" height="344">
<param name="movie" value="http://www.youtube.com/v/Rcnn-VJRBwc&hl=en&fs=1" />
<param name="allowFullScreen" value="true" />
<param name="allowscriptaccess" value="always" /><embed type="application/x-shockwave-flash" width="425" height="344" src="http://www.youtube.com/v/Rcnn-VJRBwc&hl=en&fs=1" allowscriptaccess="always" allowfullscreen="true"></embed>
</object>
If successfull, a video should show up below.
<object width="425" height="344">
<param name="movie" value="http://www.youtube.com/v/Rcnn-VJRBwc&hl=en&fs=1" />
<param name="allowFullScreen" value="true" />
<param name="allowscriptaccess" value="always" /><embed type="application/x-shockwave-flash" width="425" height="344" src="http://www.youtube.com/v/Rcnn-VJRBwc&hl=en&fs=1" allowscriptaccess="always" allowfullscreen="true"></embed>
</object>
However, where possible, video embedding should be left to a minimum so as not to slow down the Knowledgebase.
Regards,
Jakob West