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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 22/08/2010 05:22:03
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Hanan Baranes
SysAid R&D
Joined: 19/10/2009
Messages: 23
Offline
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Hello SysAiders,
please find attached files for test version SysAid agent + Sysaid tool 7.0.06L
This new agent should solve the following issues:
1. Agent crash in some platforms - bug 6477
2. Blank page & Agent is only opening the end user portal if double clicking on the icon twice - bug 6473
3. RC malfunction from chat or from SR - bug 6470
4. Agent does not recognize and report plugin of USB devices - bug 4872
5. Agent setting - icon wasn't established on remote agent - bug 4579
Please note - this is a test version - not yet a production version. Please install it carefully on some machines and please send us comments as reply to this topic.
We really appreciate your cooperation and waiting for your comments.
Thanks
Hanan Baranes
SysAid R&D
| Filename |
SysAidTools.exe |
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| Description |
sysaid tool 7.006L |
| Filesize |
4662 Kbytes
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| Downloaded: |
105 time(s) |
| Filename |
SysAidAgent.exe |
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| Description |
sysaid agent 7.006L |
| Filesize |
4518 Kbytes
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| Downloaded: |
116 time(s) |
This message was edited 3 times. Last update was at 22/08/2010 10:46:15
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26/08/2010 13:07:14
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adietz
Super SysAider
Joined: 30/12/2008
Messages: 96
Offline
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Have deployed to various computers and have found the following:
- On Windows XP machines: IliAS.EXE consumes 100% of the CPU
- On Windows 7 machines: the computer basically stalls out, even though the CPU is running at about 20 - 30%.
Removing agents and then redeploying 7.0.05 resolves these issues.
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27/08/2010 02:48:43
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi adietz,
Thank you very much for the information you gave us, I forward this information to our development department for further investigation.
It will really help if you can add some debug logs from the problematic assets.
Thanks in advance.
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Best Regards,
Itay |
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31/08/2010 09:12:22
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Lior Calif
SysAid R&D
Joined: 24/01/2010
Messages: 5
Offline
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Hi Adietz,
We have tried to reproduce the problem you mentioned on our XP. physical and Virtual machines , this problem wasn't reproducible.
A support representative will contact you soon and will help in solving the problem you mentioned.
If any other Sysaiders experiences a problem like was described in Adietz post, Please, feel free to share it with us.
Thank You
SysAid R&D
Lior Calif
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01/09/2010 15:30:27
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adietz
Super SysAider
Joined: 30/12/2008
Messages: 96
Offline
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I am working on getting another computer setup for testing so that I can collect some logs, I will probably have it operational sometime next week as I have been out of the office most of this week.
Alex
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02/09/2010 11:14:14
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi Alex,
I opened an SR for you, please response ASAP.
Looking forward to hearing from you.
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Best Regards,
Itay |
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08/09/2010 20:56:59
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adietz
Super SysAider
Joined: 30/12/2008
Messages: 96
Offline
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Hi Itay,
I just installed on test machine w/ logs on, will update the SR if / when I see the performance hit.
Alex
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14/09/2010 17:51:57
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pdlp
Super SysAider
Joined: 25/11/2009
Messages: 79
Offline
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I have just installed the SysAid Agent. It does not consume much in resources. So far so good...
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15/09/2010 08:43:22
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Thank you for the update Paul.
Alex, did you managed to resolve your issue?
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Best Regards,
Itay |
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16/09/2010 08:47:41
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Dear Alex,
Can you please update us on the status of this service request, has this issue been resolved?
Looking forward to your response.
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Best Regards,
Itay |
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16/09/2010 15:31:19
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SirLouen
SysAider
Joined: 09/09/2009
Messages: 19
Offline
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100% CPU here also in Windows XP Machines
I've found this in several ones.
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Checkout the day I joined  |
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19/09/2010 03:28:40
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi SirLouen,
09/09/09 nice lol
I opened an SR for you. Please reply so we can schedule a remote control session.
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Best Regards,
Itay |
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06/10/2010 11:29:37
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SillyGroupIT
SysAider
Joined: 10/05/2010
Messages: 13
Location: Bournemouth, Dorset
Offline
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Any ideas why I am unable to install the 7.0.06L agent? I enter my account details (copy and pasted from the Helpdesk settings page, just to be sure) and the installer gives me an HTTP/1.1 401 Unauthorised error popup, followed by a popup that says "Invalid Account Information". I'm installing as a local admin.
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06/10/2010 13:33:22
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi SillyGroupIT,
Please send us email to helpdesk@sysaid.com or open a SR in http://helpdesk.ilient.com regarding this issue with short description, screenshots, link to the post and the support team will contact you.
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Best Regards,
Itay |
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